so, i dont know how I should rate it. a couple of days before my arrival, I contacted the number listed on the voucher. hours later he sent me another contact number, without saying anything. i texted the other number, she was fast respond and nice. a day before my arrival, she texted me again confirming my booking and told me to picked up the bike at the rental house. it took around 3 to 5 minutes walk from the harbour. when I arrived at the rental house, I didnt meet her. I met another woman and she called someone saying that I came to picked up a bike. what surprised me was she said that the bike I chose was not available. there was only 1 bike left and it was the big type. i was surprsied because there wasn't any confirmation from the lady who I texted. i had never ride a big bike and i'm a small lady. i was scared for my safety and tried to tell them, but they seemed to not care about it at all. next time please try to confirm with your customer should their choices is not available. i wouldnt mind changing bike as long as it's safe.