Overall Ratings & Reviews Hilton Beachfront Resort and Spa Hilton Head Island

Would not recommend this property. When pulling up to the property, the valet/bell hops were congregated around door arguing who's turn it was to work next. By the time I removed suitcases from vehicle and walked to front desk, someone finally came up to help. When we got to the room, there were dead moths on the floor and where our towels were kept, mini oreo cookies in front of tv stand, some type of oil spotted on the walls and squished bug guts across the ceiling above the beds. I called the front desk and sent an email. Nobody had responded to my email as of this moment (over 24 hrs). The second day, we expected the room to be cleaned and serviced. When we came back, nobody had come to clean our room, replace towels nor make the bed. Housekeeping did come and bring us towels when we called. I have stayed at this resort in the past when it was a 'Marriott' and was looking forward to the great experience I had then. I was sadly disappointed and will never book a stay at this property in the future.

Old facility…lobby looks nice but the rooms could use a significant renovation. The air conditioner never cooled the room, there was a stale smell, carpet on the floor of hallways in a beach hotel does not make sense. There is only one restaurant onsite and minimal amenities. On the positive side it is right on the beach and a good location in the community. In all this might be a great hotel for families but not an adult vacation.

The room was humid and had a musty smell to it. The comforter was also see practically through. The room had been up dated but there were definately short cut taken.

The AC in our room leaked but it was fixed. Two elevators out of three did not work for some time, unfortunately it was during the check out time on Sunday so many people we in distress. We were not checking out on that day but it was difficult to get from 10th floor to the main floor. The elevators worked later in the day. Everything else was nice. The lady in the spa could change her attitude. She was very unpleasant.

Great place to stay. The staff is amazing here.

Staff and Facilities are excellent. The room and view were nice. Only problems I admit are hard for the facility to control and are common at most hotels. Can’t keep the door open to listen to ocean and enjoy the Oceanside room due to people smoking both cigarettes and dope on their balconies, and people out by the pool at all hours of the night raising hell. Overall a nice stay. Wish there was better access to The dunes restaurant right down the beach from the resort. Good poolside service with everything you might need.

Great location and things nearby, in general friendly staff. I would stay there again

This hotel needs a major remodel. On top of that, the grounds were unkept. The pool area had catapillers everywhere (dead and alive). One elevator was out of service. Food was average for cost. In addition to the resort fee, you also have to pay a fee for parking and most of the chairs by the pool are also reserved for a fee as well.

Our stay was great, we loved the pools and the beach. We chose this hotel beause its a Hilton and on the beachfront. So convenient!

Beautiful property. Perfect location.

The location is great. It’s not too up to date but nothing to complain about. It was clean and always stayed with a fresh smell. I only have 3 complaints. Our TV would not populate Netflix. I called and they advised me to come to front desk. I went and the young man said they dont offer it. I was confused bc I’ve stayed at this location multiple times and it was also on the TV but would not connect to internet to allow me to type my user info. I just walked away confused and when we attempted again…it loaded and I entered my credentials. Very weird. That same young man stated I had a $30 credit to use each day. He specifically stated. I could use it on the property and in the store but for food and drink only. When I checked out, I had a charge for the coffees and she told me it excludes the store. SMH. Lastly, I was double billed. This happened last year and went through hell to reach someone. I assumed it was because of the name change and probably system related but this time I prepaid and was still charged for my stay. I don’t understand the issue with billing but it is so inconvenient. My cc company resolved it. There was also another lady at the hotel who was questioning the same as me (we both had pending amounts). And for the record this wasn’t the ‘hold’ amount that is typically done, it was the full amount minus any additional costs. This causes me to me be hesitant on staying here again. I just don’t want to go thru the hassle. Besides those things, all was well.

Great location with a beautiful beach. Had to switch rooms a couple times because of what looked like mold in the ac ductwork and a really bad smell in the room, but the front desk was very accommodative and gave us a new room right away.

Always a great place. I’ve been there many times. When we checked in, my room was not as expected. I had requested an ocean view over the pool. The concierge was very quick to remedy the situation and my room was lovely with a beautiful view.

bathroom sink gurgled a lot. shower was best of any hotel i have bern in.

Loved!

The resort is very nice. The entire staff, from the valet parkers, the front desk, the dining area, and the souvenir store, were all very courteous and professional. I usually make reservations at the Hilton Omni Resort when I visit Hilton Head, but I decided to try a different venue this time around. I was very pleasantly surprised.

Noisy people in the next room. Both rooms were connected via a door locked but letting the noise pass. We were not informed of this connection and just found the noise problem during the first night. The elevator failure left the whole Ocean Front building with no elevators for several hours and with only one elevator for two days after a partial repair was completed.

Wonderful resort to relax and unwind. Easy access to beach and amazing pool bar.

Great

The Front Desk Staff was Great! However the morning cafe staff Could learn customer service skills moke. But the Breakfast Buffet was good..