Overall Ratings & Reviews InterContinental Hotels NEW ORLEANS by IHG, an IHG Hotel

My absolute favorite place to stay. Everything is ALWAYS top notch, from the valet service, to room service, and the front desk staff. It’s always quiet, and the two on-site restaurants have such a variety, that you don’t need to go anywhere else. The rooms are gorgeous, and spacious, and everyone is always so personable.

Property was beautiful

I really liked the location, it allowed us to walk around and get to our destination within 10-15 minutes and we were in the perfect location for Essence Festival activities. The room was spacious.

Hotel was comfortable, clean, and the staff were friendly and helpful. Pool and gym were both easily accessible, clean, and inviting. There are two restaurants in the hotel along with many restaurants in the downtown area in walking distance. I’ve lived in New Orleans for years, but if this were my first time coming to the city, this hotel is in a great location

Great Service. Nice rooms. Room Service was delicious 😋 House Keeping was great. Thank you.

Hotel took a $200 deposit out of my account. It’s been over a week and I still haven’t gotten it back. They tolld

Everything was beautiful great customer services

Decor

Very friendly staff and the hotel is within walking distance to all the major attractions and restaurants in New Orleans.

Like: Clean rooms and all areas throughout the property; excellent customer service; Dislike: smell of marijuana on guest floor which was coming from inside one of the rooms

The property was clean and location was good. I would recommend.

The level of service provide by Brianna at the front desk, Ashley the bartender, and Sohail at Pete’s was absolutely exceptional.

Great location near everything. Staff was rude and unfriendly with the exception of Mark. My room shower did not work after calling the front desk 6 times someone came hours later with no remorse or care and finally fixed it. Upon check out I was advised of an resort fee for $80 which would of been nice to know about before hand.

Everything was great except they had no microwave and fridge

My stay was wonderful, the food, service, hospitality, n especially the room was perfect...

Staff were helpful and friendly.

I liked that the property texted us everyday to make sure we had everything we needed in our room. Also, they gave a $20 credit per day for room service.

Great!

I enjoyed my stay for the most part. There were 1 or 2 small thins that came up and I was helped immediately. Thank you.

Excellent place! Nothing else to say. This hotel made our trip to New Orleans even better. The only thing I didn’t notice is that they are pet friendly and there were 2 dogs barking all the time but besides that it was a nice place.