Overall Ratings & Reviews Sheraton Houston Brookhollow Hotel

I had called in a few days ahead to specify we needed(not just wanted) a walk-in shower. I was told there would be one. There was a tub and it was not comfortable for my wife. I wanted to change rooms, but she didn’t want to repack. There is no selection available to specify a shower. For elderly or those with poor balance, that is important.

All good

Our one night stay was great. The room temperature was good and the bed and pillows were comfortable. Older building that does need some repair but overall a great hotel to stay at.

Convenient

Beautiful

Great vacation stay for the family

all was well

Room was clean. Excellent service.

I stayed at the hotel last weekend and overall had a good experience. The staff was super friendly and courteous, which really made a difference. The only downside was that the pictures online didn’t quite match the actual look and feel of the building and room, they were a bit nicer in the photos than in real life. Still, it was a comfortable stay, just not exactly what I expected based on the pictures.

Nice staff poor services and outdated

Great place to stay, enjoyed my time

Staff very helpful and room was great, pool was so refreshing.

Excellent

Air condition was not working, the bed make a lot of noises and the carpet smell bad

Nice service would stay there again

Really good service

The room was outdated, with no refrigerator or seating other than an overstuffed armchair that did not recline or move and an office type chair. The cleaning staff did not replace used coffee packets or cups (necessitating a trip to the front desk for replacements). The lack of any type of breakfast facility other than the restaurant was an irritant.

Trying to get to the property was difficult. The room and bathroom were clean but very dated. The AC was fantastic for a hot Texas summer night. The lobby and bar area were very relaxing and inviting. Overall I would stay here again.

The armchairs in the room are very dirty and old, giving a bad appearance.

Very good hotel