Holiday Inn & Suites CHARLESTON WEST by IHG, an IHG Hotel

Explore Holiday Inn & Suites CHARLESTON WEST by IHG, an IHG Hotel
8.4
Very Good
From 964 reviews
Cleanliness

8.6

Room Comfort

8.6

Location

8.0

Service and Facilites

8.8

Traveler Reviews Holiday Inn & Suites CHARLESTON WEST by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Lori
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The carpets were very dirty was very cold and I was unable to adjust the temperature. I got in very late and just wanted to go to bed. I woke at 4 AM and decided to just leave.
Harbinder
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

clean, breakfast is ok for the price you pay
Wilma
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were very friendly. Breakfast was good as well. Overall it was great.
Michelle
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was my 2nd time staying in this hotel. I can not say enough good/nice things about this place! My check in was quick and the woman working was kind and nice to chat with. The pool was wonderful! Clean, the water was nice. They also have a hottub which felt great after a long day of driving! Lastly, this morning I needed some extra caffeine and used everything i had in tge room. It was past breakfast hours and the young lady who was working was cleaning up. I asked if there was anywhere around to get coffee. She went and made me coffee. Ashley, went above and beyond to get me some coffee! All of the staff i have come in contact with have been very nice and polite. Keep up the great work Holiday Inn!
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Christiane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was super nice. Had to get another room because of a faulty A/C, but the rest of the stay was nice. Good breakfast and nice pool area. Very nice dog area in the court yard, safe and well lit and maintained.
Cristiana
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff are so kind and welcoming. Rooms clean and very comfortable
Sheree
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Front Desk and staff were very friendly and helpful.
Shaina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice clean and nice pool
Kristen
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This hotel was great for our needs - just passing through. We appreciated they allowed dogs and had a designated area for them. The room was pretty dark, but everything was clean. While the hotel is older and showed some wear, overall it was good.
Cheyenna
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The staff were extremely pleasant and friendly with all guests. We were staying for my daughter's softball tournament and this is where her team was staying. We definitely suggest using Hotels.com for booking purposes. If you stay on the weekends, breakfast doesn't start until about 710a, which as an issue for us because we had to be a the fields by 730a. The room was average, but we found trash between the wall and the bed my daughter slept on, so that was gross. Overall it wasn't a bad trip, the pool area was great for the girls. Average at best is how I would describe it, nothing above the normal other than the staff being kind. Even then they pushed not using 3rd parties like Hotels.com because they "can't help fix any issues with the stay or room." That to me was absurd as they were encouraging people to pay more for mediocre stays.
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Timothy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Overall, a decent hotel option. I would stay again but it is not anything special.
Holly
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Joan
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great accommodations awesome staff Marina at the bar was the sweetest she could be and Melissa at the front desk was very helpful. Breakfast was great. Great group of people you have there.
Rodrick
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It is a dog friendly hotel. I do not own a dog dogs everywhere. Not good
Jeff
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was nice And good customer service
Kristie
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Melissa who checked us in was amazing . Hotel property needs cleaned and remodeled. We found a half ate apple under the curtains. The place needs a deep cleaning inside and out.
Nichole
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room I booked and paid for was not available. I was given a completely different room without being asked
Allan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Convenient, clean, wonderful staff
Lee Ann
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

My husband and I stay here whenever necessary. We like it, because it is less than four miles from our house. I took a shower last night and noticed water in the floor, so I dried it up. Then I noticed the towel. It turned gray. I wore socks the rest of the night and tried not to think about what else was dirty. Even though the bathroom needed a better cleaning, the beds were comfortable, pillows were perfect and the air conditioner worked like a charm. It’s been in the mid to high 90s, so that’s all we cared about and the beds.
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Nicholas
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

We had a wonderful stay. The food at the restaurant is delicious and the pool area is really nice. This will be where we stay whenever we stop through.
Number of reviews per page
20
40