Overall Ratings & Reviews Ramada by Wyndham Reno Hotel and Casino

Security

The very pleasant experience

Hotel employees, particularly the manager Mi*a, were extremely rude. They refused to check in at 10:30 p.m. because my wife didn’t have a physical ID card. They also refused to accept a soft copy of the ID, even though we had promised to bring the hard copy the next day, as one of my friends was coming. This was not mentioned anywhere in the booking process. As a result, we had to find a hotel to stay at during a long weekend. It was a terrible experience.

They have a casino attached to that and it has a very un CD people that just hang around the whole front door area. Also, their carpet was not very clean. There was gobs of hair no cups in the room low water pressure. The shower handles leaked the toilet didn’t work properly place is good candidate for an update, but you already know that.

The place was not clean and in a bad side of town. We did feel safe so we left. They did cancel my reservation.

After checking in, my room was a so hot I couldn't even stay in the room. After the sun went down it was after 10pm before I could stay in it. Lot's of people roaming around outside. Room wasn't to bad other than the heat.

Closest dog friendly hotel to downtown that didn't cost a fortune. However, you get what you pay for. Room was clean, bedding and bed not luxury but again, clean. Staff was very friendly and you can tell they take pride in their positions. Bathtub did not drain well so that felt dirty. I felt like I was in a movie when I walked the dog around the property/ parking lot perimeter. Women and men selling their "wares", (this is probably why every person over 18 is required to have an ID on file) liquor store across the street with stereotypical loitering on the corner. GREAT people watching. I would not recommend a timid, single traveler woman with or without a dog stay here. The hotel does what it can to provide security from the neighborhood and adjacent casino, however, if you have a dog, one must venture outside the hotel.

Very run down property in dire need of an overhaul from parking lot to the cuck-chairs in the rooms! Attached casino was full of homeless and drugged out zombies! DID NOT FEEL SAFE HERE IN THE DAY OR AT NIGHT! Parking lot full of broken glass and garbage just lying everywhere obviously left there by the homeless in this area... We will not be returning here ever again! Wish i could sorta get a refund... but seeing we all made it out of their alive just might be enough...

The registration took a while when we checked in as there are lines of people checking in. The property was not kept clean. there were trash in one place as we left the hotel lobyy.

Awful don’t go !

Nothing that was promised or advertised was there. It was advertised that there was an onsite pool, this was not true. It was advertised that there was a bar in our lobby, this was not true, there was supposed to be a restaurant this was not operating. There were so many sketchy people hanging around the entrance and parking lot that we were afraid to go in and out of the building to our vehicles. The connected Casino was overrun by vagabonds and transients that we couldn’t enjoy it. I would not recommend this place for anyone to stay until they go under tremendous renovations.

Promised early check in for a fee, but when got there claimed no rooms available, but persisted to check other people in. There is a casino that is filled with all tweakers and hookers..

N/A

AVOID this Dump It is not to Ramada standards!!!

Bathroom shower knob was not working properly. Dirty bathroom tub.

Good service...

It was good

I was sold a room at an out the door price. It still had a hidden fee. Probably a good time to remind staff what out the door meandp

this motel was horrible. There were bands of homeless roaming through the property. There were bodily fluids right out front and the smell was bad. This is the opposite of a good experience. The only saving grace and the reason for a star was the front desk staff that helped my wife. Who had to get toiletries because there were none in our room.

Place is not what you see on this app