Friendly staff, clean room, comfortable bed

The room was clean. The receptionist was friendly.

Room wasn't clean. Found garbage and an old sneaker under the bed. When we tried to check out - we waited 15 minutes for someone to actually show up at the front counter. Tried calling to follow up on some missing luggage and no one has answered the phone ALL DAY.

I was a little disappointed in the hotel. I guess I expected a nicer. It was the little things that got me; overall worn space, the dresser drawer wouldn't stay closed, dips in the hallway, treadmill was fairly old, bur worked, that kind of thing. Loved that there was shampoo, soap, etc in the bathroom.

We got woken up in the middle of the night by the carbon monoxide detector. Front desk didn’t know what to do and they had no batteries. We took it off the wall and walked it down to the lobby desk in pjs in middle of the night. Pool was closed the next morning. Employee was smoking right out the main entrance front door. Ny law 50 foot she was like 5. She also rude. The breakfast employee was nice and kept things clean.

The breakfast was not great. Scrambled eggs microwaved in a plastic bag. Wet sausage. Waffles were good.

They charged me twice for my room! And now they are telling me they didn’t even after sending them my bank account information and withdrawals! Also, the room was not clean, mold on the bathroom ceiling & No shampoo in our dispenser. Lastly, they are NOT kid friendly staff- rude and lazy!!!!

Very outdated rooms. You can hear everything

Yes

The stay at the Best Western in Hornell was Excellent. The rooms were spotless, the workers were pleasant and courteous and they made our stay special. Wish every hotel could be like this.

This is an average hotel in the south side of town. You will find big supermarkets and better restaurants in the north side.

It’s good

Clean room. Easy parking. Quick drive to Alfred State.

The room was clean, parking good and breakfast ok.

It’s okay. Kind of stuffy and not easy to get fresh air though

Nice staff

Bathroom not clean. Long black hair all over the floor as well as in the shower.

Easy acces

The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.

Nice stay.