Overall Ratings & Reviews The Plaza Hotel Columbus at Capital Square

Staff was accommodating for last minute newly booked night. 5/5

Clean and good location

We were given keys to an already occupied room at 1am, they wouldnt honor the price we were quoted on Expedia. No one sat us for breakfast for over 20 minutes so we left to get our car and was given keys to someone else's car!!!!! Please remove from Expedia!!!

The room we were given was a significant downgrade from the room we booked. We booked a single king bed room and were told our room had already been given away to someone else and they had no other rooms available other than two full bed rooms. On top of the downgrade: the room was not cleaned to standards before our arrival (the beds were not made, the air vents were dirty, the bathtub was also dirty), the large full body mirror on the wall was falling off of the wall and was a hazard, the small makeup mirror in the bathroom was also falling apart and coming off of the wall, and the refrigerator that was supposed to be in the room was not present. All of this and the manager was extremely dismissive with me, kept randomly stopping our conversation to talk to the valet guys, and then only gave us the option of rewards points towards another stay with them if I had a Bonvoy account. Safe to say, we will never be staying with them again.

Just like every other hotel. Thought the plaza would be more comfortable.

The entire staff was so nice!!

Critical staff shortage meant no breakfast was available. Front desk was under-informed about the "extras" in my reservation. The room was clean and comfortable. Valet parking a breeze if lacking sufficient signage. At this rate, staff should be better trained and supervised, and the overall experience should be better.

It’s was just okay, for the price you pay you would think the room would have a fridge and microwave but it doesn’t. The rooms are pretty dated could use some updates. Bed was comfy. Window was dirty. The restaurant was boring. The front desk made me show proof of my breakfast add on which was a little inconvenient I would think that would be on file. I suppose I paid for the convenience of being close to the theatre to stay here. Also the air conditioning barely works. Room was not very comfortable.

It was definitely a great experience!! The staff was friendly and welcoming!! We will definitely be back again!!

We came to Columbus for a concert and this was so conveniently located, the room was comfortable and clean! Overall, a great experience! Would stay there again!

The place is really nice. Altho. I really hate offsite parking. I wish i would have known in advance.

As a Cap City participant, I requested a view of the backyard Venue. We were given the opposite side. Convenient location gives 4 stars. The desk clerk was very polite

This stay was a surprise for my husband when i bought tickets to the Neil Diamond musical 'A Beautiful Noise'. The check in was uneventful and smooth. It took a little longer than it probably should only because the only front desk associate, Tabitha, was handling a line of people by herself. But she rocked it out like it was nothing! The hotel was very clean. We booked a corner room with a city view. The room was very clean and comfortable. The view from the room was very pretty, especially at night. No refrigerator, microwave, or iron. I forgot my hair dryer and tried to use the one in the room but it didn't work. We tried to have dinner at the restaurant but didn't stay. We were seated by a lady that seemed to be cleaning a part of the dining area. She also brought us menus and water. We eventually left and went to a different restaurant after waiting 10 minutes for a server. Overall, we would stay here again just based on the proximity to the Ohio Theater and the service outside of the resaurant.

close to event we were attending

Close to our Theater. But had to park off site

Loved it's proximity to the capitol, parks, theater, and dining. Loved our view from the 17th floor. I like that breakfast went until 11 and checkout was 12. Did not like the air conditioning not working and it being 83° in the room. That combined with the extremely rough bedding made sleeping miserable. The toilet paper might as well have been sand paper, and there was no lotion provided which was unusual for a hotel. Parking was expensive. Service was rude when we requested extra pillows, arguing we were calling from a different room. I had to wait outside our room until I saw the person trying the one they claimed we were in so I could go get the pillows.

The staff was amazing and rooms were perfectly clean.

Not well marked so didn’t see entrance on first pass

Got back to the hotel & had no hot water after returning from a wedding... the ac in the room barely worked and so it was hot as can be. The name on the building says Sheraton... so that was confusing when we got there. But the employees were nice.

My issues began when I first walked into my first room. The dresser that had the TV on it, was pulled out from the wall, like someone had been working on it. Also, the TV did not actually work at all. There was also no desk chair at for the desk. I was there on a work trip and had to sit on a bench to work. Eventually the staff helped by giving me a new room that had a working TV and desk chair. Aside from that, the rooms and everything in them was old, outdated, weathered and not inviting. There were mismatched painted sections of the wall that was very off-putting and also made the rooms feel dirty and dingy. My blinds wouldn't full open due to out of place and extra long screws that were rigged up to hold them to the tracks. Overall it was a very unpleasant stay. The staff was very friendly though.