Overall Ratings & Reviews DoubleTree by Hilton Dallas - Campbell Centre

Overall my stay was… okay. Staff was friendly. Parking was scarce. The underground parking access code didn’t work. The biggest detractor was my room fridge was at 63 degrees, and I had breast milk stored in there. it felt like an inconvenience to get resolution considering I was only staying just one night. Ice machines weren’t on the floors listed adding to the Inconvenience to find ice.

Good

We’ve been booking this hotel through Expedia for years when visiting family in Dallas with no issues but have noticed a decline in the property and staff our last two times staying there. The last time we stayed there was a power outage. This time there was a mixup in the check-in date which we confirmed with Expedia and the hotel verbally before checking in. The Double Tree did not update the checkin date on their end and instead of looking at the confirmation emails and/or verifying with Expedia they said we should pay for the room again through the hotel at a higher rate and get a refund from Expedia. I declined and asked if they would look at the confirmation email which he said sure sir I see the date on the email and I’ll get a manager to help you all out with this. Instead a security guard came and we waited another 15 minutes for the manager to arrive. After showing the manager the confirmation emails that we had already taken the necessary actions that he was suggesting, he wouldn’t even look at them and said quote “you people do this all the time”, this was not racial but highly disrespectful. He treated us as if we were trying to scam him. My wife then contacted an Expedia rep who was able to confirm our reservation (which was already in their system but had been overlooked) they finally handed us the keys to the room. No apologies from the manager. We only booked to change our clothes before dinner for our 13th wedding anniversary. Never staying there again.

Excellent

I like how easy it to park and how convenient it is to the surrounding shopping mall and grocery stores, and the elevator is very fast. What I don't like was the sound insulation as my room was near highway and the glass wall did not work well, and how I was assigned to a wrong room in the first place, where it's chair had cookie remnants and lipstick stain on it, even though the frontdesk changed my room after a few times of communication.

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The cookies are the best! The shower has great pressure and gets really hot. Abdul at check in is always wonderful.

Room was damp and musty smelling

Wonderful stay

Wonderful iconic hotel in middle of Dallas. Across from Northpark Mall (great shopping) and easy to get anywhere timely in Dallas. Lots of restaurants around but no need for dessert at them because Doubletree has you covered there with a wonderful chocolate chip cookie!

Very nice. Would stay again

It was a good stay

I love the view of the city from my room

The non smoking room smelled like cigarettes and when the air conditioner blew the smell was worse.

There was no microwave, there was no ice machine available, no pool, gym was limited and missing things.

Beautiful hotel...great place to stay....love those cookies

I really enjoyed my stay

It was for a conference for church. Good location for meetings services and meals. Very comfortable and clean. Staff was great. Will stay again if the opportunity arises

Check-in was a breeze. Staff was extremely nice and welcoming.

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