Overall Ratings & Reviews InterContinental Hotels SAN ANTONIO RIVERWALK by IHG, an IHG Hotel

All of the staff were beyond nice and the property was so clean!

Brand new hotel and beautiful

Very modern, impeccably clean, professional staff.

Newly renovated property with good design. Rooms are spacious and bathrooms are good. Only problem we had was the air conditioning had a hard time keeping up with the texas summer heat. Would recommend.

Staff very friendly hotel beautiful great amenities. Enjoyed pool and bar. Very comfortable stay.

Great experience

I love the place

We actually had a coupe of issues the first night, but the way it was handled impressed me. Immediately moved to a nicer room with a restaurant credit, and apologies. The pool was great during the week, a little crowded on the weekend. Fantastic food and service in the restaurant. We will return.

Easy quick reservation and check-in with an hour. Great staff. Fun roof top pool.

Wonderful place!!

Beautiful hotel. Very friendly staff. Food was very good

In house convenience store would be great.

This hotel was great for a last-minute booking for the family before the San Antonio zoo!

I reserved a premium room with a river view, but I was given city view room. When I asked them about it, the hotel staff said Expedia needs to update their website for availability of rooms, which seems to be a strange response. I hope this doesn’t happen again for any bookings in the future.

This property was amazing! Very clean and great vibes. My family and I ended up extending our stay. We will definitely be back.

I noticed that my bathroom door didn't stay shut during my stay, which was a bit inconvenient. Additionally, I realized that my bags weren't brought to my room, which added to the challenges I faced. It made me reflect on my previous experience at the Intercontinental hotel in New Orleans, Louisiana, where everything was more seamless. I hope these aspects can be improved for future guests.

We arrived to the hotel at 5:15, and check-in was supposed to be 4pm. As we walked in, there were people sitting around and we could sense something was wrong. The staff let us know we were 18 in line due to a laundry issue. He told us we would have to wait but gave us a drink voucher for the bar. As we went to sit down, another couple said they’d been there for 2 hours. We waited around for an hour then decided to go walk around the riverwalk and give them our bags. About 30 minutes after that, we got a text that the room was ready. We discussed the issue with Expedia and the agent was able to get our parking compensated. The staff was very kind throughout our stay. We got 75$ in credits with our stay which we used at breakfast, which was very good. Upon checkout we learned that a pipe had bust and they weren’t able to do laundry. Although it was frustrating, the ambiance and the staff really made up for it. Valet, front desk, bar, and restaurant staff were all very welcoming and kind.

The staff was helpful and friendly. The room as chic and felt very upscale. Bedding and linens were clean. Room had the necessary items such as robes, slippers, iron and ironing board readily available.

The receptionist was not welcoming and my room was missing the vanity light,

Excellent service! Beautiful hotel!