Traveler Reviews Wyndham El Paso Airport Hotel & Waterpark
Number of reviews per page
20
20
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40
Top reviews
Emily
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We had a great time and plan to come back to stay. The breakfast wasn't what we had anticipated, but overall, it was a great stay.
Carina
Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We love this hotel. Would love it better if the pool stayed open to at least 10 so you can enjoy in the far. We understand closing the kitty pool and the slide but the pool would be great to enjoy at night.
Leonard
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
AC noisy kept waking us up
adrian
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Horrible place! Customer service by Gustavo is by far the worst I have ever dealt with. My card was misplaced and he was unapologetic and could care less about the whole event.
erica
Leisure Family
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
I booked this property for the water slides for my grandkids. The slide was not open the day we arrived. It has limited hours of operation, I did not see that exclusion on the website. The property definitely shows its age, but it looks like it is being worked on to be upgraded. It seemed like there were some quick fixes that would have made the appearance and cleanliness better. Every phone call or in person staff encounter was A+. The day the kids did get to play on the slide made the whole trip worthwhile. I would stay here again. The breakfast was enough and that area was kept very stocked and very clean, and staff was very pleasant and helpful here.
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Celina
Leisure with Children
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The website should have the hours of the “water park”. I specifically booked this as a staycation and the water slide was closed. This should be on the website so people know when to book for the water park. The room key had to be replaced three times and I was never able to enter through the side entrance. The room temperature was 65 and thermostat wouldn’t move even by raising the temperature. A maintenance worker said “just turn it off, if you’re cold” which didn’t help. The sink in the restroom was clogged and maintenance spent an hour fixing. I don’t recommend this hotel at all.
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Nestor
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The staff was very friendly and helpful, and the location was convenient with easy access to Uber. However, the room felt dirty and the furniture was really old and worn out. The bathroom was also not very clean, which was disappointing. Breakfast had very limited options, so don’t expect much. Overall, the hospitality was good, but the cleanliness and condition of the property need improvement.
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Krissy
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We will not be staying here again. The pool does not open until 10 am and closes so early by 8. The whole day there were no pool towels in the pool area, when asked they said housekeeping will be out with some shortly, they never came. Room smelt old and musty and shower had rust.
David
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Loved our stay here... will DEFINITELY stay here from now on!
Mary
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Their breakfast was delicious and the dining room was clean and beautiful. The air conditioner in the room was not functioning very well. They brought in a fan. The sliding door would not close right. They brought in maintenance but did not completely fix it. Swimming pool closed at 8 pm instead of 10 pm. It was still daylight and people were enjoying themselves.
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Schatorious
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
My husband and I had an amazing weekend staying here. The room was clean and so was the property. Travis provided exceptional service upon check in. We will definitely be back!
veronica
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
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Gina
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Smell mildew….REALLY NEEDS UPDATE carpet furniture sliding doors Curtains torn!!! Shower drains slow water collected in tub standing water!!! We stay there cause staff is friendly & airport close!
Cristi A
Business with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We love the convenience of this property. And the suites are always a pleasure!
Cinthya
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It was a beautiful room with plenty of space and service was awesome
Jose
Business
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Need to repair water slide.
Compras
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
lately, the only reason to book this hotel is the water slide... other than that the fact that they are not taking care of the details it´s sad, the hotel it´s dirty, worn out, poor customer service, outdated, bad breakfast, shame
TYLER
Leisure with Children
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Outdated rooms, rooms smelled , only cleaned out room 1 out of 4 nights
Verified traveler
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Pool area was infested with ants and bird poop. No towels in pool area. Cleanliness of room was mid. Had mildew type of smell. Mold in shower. Lights didn’t work. Room looked like a roof patched job.
Aaron
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Hotel was great for the price. A little outdated but beds were very comfortable. Bathroom was a bit small and they have small toiletries available. The pool and small water park were a nice addition, it was very crowded but we managed. It’s a nice property overall.