Overall Ratings & Reviews Spark by Hilton Virginia Beach Oceanfront

The staff were very disrespectful. Rushed me out on check out day which caused me to lose a bag. Just for them to call me and say come get the bag only because they reside there were no valuables in the bag. It was only a bunch of sex toys.

RUDE from the start from employee because I asked questions about their extra fees and why the toxic smells were everywhere they were remodeling and the contractors were wearing filtered masks but we told there was nothing they could do about it had to open door to balcony to get fresh air got headaches from smells

On the beach, walking distance to the pier, pool was nice

I understand they are under construction and still attempting to run a business but it was supply and very unprofessional. Construction going down the hallway leading to my room walking down the hallway on the first floor. My room had no microwave, no trash can, nor a blow dryer. But it's a oven view hotel, so why would you not a have blow dryer.

The property is in a great location on the boardwalk and steps to the beach. The issue is the particular room we stayed in. The doors do not reach the floors so you can hear the people in the room next door clearly . You can hear anyone in the hallways, the doors opening and closing were very very loud. The door when you enter the room is about a half inch too short. The door which goes into the other people’s room which would be open if you had adjoining rooms with family is about 3/4 too short and I had to put a towel down so I couldn’t hear the people so loudly- so it was hard to sleep. I did not feel safe with the door to the outside, I felt like anyone could come right in if they tried hard enough.

I never write reviews but I feel like this was needed. Where do I begin… Hotel Quality Inn (Hotel Boardwalk 705) When I say the hotel was under construction-nobody should have been staying in the building. I watched the employees slap up the swim rules and guidelines while at the pool. Pretty sure that’s a violation. I wonder how long they were down… The outside pool bathroom sink was barely hanging on to the wall. They could severely hurt someone especially a child!! Our a/c was broken. The hotel elevators looked like a bear attacked the inside of the elevator and nobody picked up after it. They smelt like someone puked inside of there too. There was open wires and leftover debris from the construction zone everywhere. Our room had old food or other substance on the walls. The items inside the room still had construction stickers, the tv had plastic film that never been removed. The side tables had old liquid rings-like old beer or coffee stains. One of the beds was poorly placed. I could barely walk around to get to the balcony! Half the time our key-cards didn’t work. There were gaps/holes through out the railings in the stairwell that’s probably another violation. The list goes on. Find another hotel.

Awesome location! Direct access to the beach, parking is right across the street. So many restaurants and shopping close by, you can leave your car parked and walk everywhere you need to go!

Nth

We were not made aware that the hotel was under renovations the elevators were sketchy and the fumes and odor was annoying would not stay again until its complete

Great location! Hotel is under construction, which was not disclosed when booking. Upon arrival, the electronics in the room weren’t even hooked up or usable. I had just driven 11 hours and it was after midnight. The front desk clerk was able to get one of the construction workers to help. But he did not speak or understand English, so we had to communicate via an app on his phone - which complicated and prolonged a resolution until after 3am. Overall, the room was clean and amenities were all new. However, there is some construction noise and details I wish I knew prior to booking. It appears renovations are close to completion, so hopefully not an issue for future travelers.

The hotels under renovation to be changed to a Hilton Spark they had no breakfast they had to come in our room and physically take out our AC in it and put a new one in at 1 AM and then they triple charge us on our credit card. Also, I left a pair of work boots there and to call them the day that we stayed and the day after I was unable to get anybody on the phone at all. Once I was able to get them on the phone two days later, they said that no one had seen my work boots from our room.

The property appeared to be under construction. You were awakened by a loud noise there also was tables and chairs stacked up in front of the door leading to the pool.

Awesome

When dirt arrived

When I arrived I came into a full on construction zone. Everything you can think of that you need to repair a home all over the front lobby like the place just opens that day for the summer. I informed the front desk I was early and around the area. I asked if they could call me when the room was as ready they said no. The elevators were scary and one reeked of vomit. Our room had NO AC and when we told the staff they pretended to not understand and made no attempt fix or give us another room. The second time we complained we requested they fix the AC but we were given a fan. The last and final time we asked to have AC fixed or new room it was completely disregarded. We had no room service not even the basics trash removal and towels. The cleaner refused to give us towels when they were in the halls working from cleaning cart. We asked for towels one day 4 times and we got 1 pool towel. That was the only towels we got the whole stay besides the 1 hand towel, and 2 shower towels that we began with. The pool can be used by the general public, big crowds lots of adult activities with bar and DJ on site. Checkout I reminded them how miserable and uneasy sleep was because of the lack of AC and having to keep the door open to get some of the hall way cool air. I was laughed given no type of attempt to make it right. There was no customer service at all. Make sure you don’t need to have the modern or basic conveniences that you would expect for the price paying here.

Parking was a nightmare, horrible customer service, room was not ready at check in—bed un made room not cleaned. Had to wait after check in time to actual get into the room. Hotel is under construction, tools and supplies everywhere, very unsafe and loud. Our back door patio door on the first floor did not lock—it was rusted so badly. At check out we were given a late check out by the manager, Cash, and then were harassed by the girl, Anna, at the front desk. She came to our room and said she was calling the police since we didn't leave in time. My two daughters were crying and scared and worried we were trouble—this was unacceptable! This was a horrible experience. They need to close, fix the hotel, rehire new staff that understand customer service and then re-open. Also they advertised a pool with the hotel—the pool was open to the public, super crowed and had a bunch of intoxicated people —we couldn’t even use the pool and the water was filthy.

We spent 500 on two nights to watch a festival on the balcony and they blared awful house music at the pool for the majority of the two days. The elevator's are half in construction and they were gross and terrifying. We were lucky to at least get one of the renovated rooms. Despite it not being the room we requested 3 times it was alright. Don’t go there if you think your going to be able to see any live music cause the pool music was so loud it drowned out all the stages and we could hear it blaring in the room.

The check in person refused to give me a pass until her coworker said it was ok. I'm here for a concert from out of town I would have just had to drive around for an hour I guess. I had called to confirm the day before and when we were checking in the other representative said the guest SHE was checking in could come back at 230 to check in my rep said 4. It's just crazy how you get different answers with different reps.

Offered us a room early. Easy check in

The view was amazing!