Overall Ratings & Reviews Hilton Palm Beach PBI

The planes flying over was loud but otherwise a nice hotel.

Great stay excellent service

Constant aircraft noise

Yech, corporate generic under the flight path of constant planes. The lobby is ok but the rooms are especially dull and dated. Service was mediocre. The pool was right across from a highway and from afternoon on, in the shade!

We all had the best time staying at your hotel! Everyone was so curtsy

Great

Overpriced for what it was. Looked like someone had rammed into our room door and was never fixed. Towel rack was wobbly and never fixed. Lobby was nice and liked the coffee shop there. Also friendly staff at pool bar.

I bit run down and damp. Not great service. Biggest problem were the awful mattresses.

It was very frustrating to have my card charged multiple times and each person I spoke to had a different explanation.

The property is conveniently located near the airport and major highways. We arrived an hour before the check-in time of 4 pm and had to wait for an hour before our room was ready. I inquired at the front desk what time coffee was available in the morning and the front desk person wasn't sure when the coffee shop opened. I learned that free coffee was available from 4:30 am - 6:30 am the next day, which surprised me. There is no free breakfast. The walls are somewhat thin so we heard the neighbors next door and above. For the price of the room, I was surprised by the lack of amenities. I have stayed at many comparable places where breakfast was included and the coffee was free. I was just surprised at the cost vs the value.

Very nice here. The decor in the lobby is cool and relaxing. Nice and open. Rooms beds decor clean very comfy.

Hotel was out-dated and priced way too high for the quality offered.

The lobby and pool were nice however the rooms are extremely out dated. I called ahead to confirm my reservation and I’m glad I did because initially they had no record of it. I had to have hotels.com call them to have my booking go through. Then when I arrived I went up to my room and it was the wrong type. I spent the money to have an executive sweet with a king bed (which has a couch and kitchen) walked into a small room with two queen beds. I went back downstairs to be placed in the proper room. When I arrived at the second room it was so disappointing. Please view my photos to see how different it is in person. I would say the photos online are 1000% FALSE ADVERTISING. I’m disappointed I spent that much money.

Convenient

The lobby area always makes me feel welcomed and appreciated.

Bad customer service attitude at the front desk room looked very old bathroom sink chipped shower tub scratched bad smell at the room tv was not working at all

Wonderful location. Will definitely book again. Nice Pool, Bars and Restaurants. Great service.

This hotel is a stones throw from the airport. It’s clean and the staff are great! The tiki bar near the pool and the pool are open until 10pm. What’s particularly nice is the outdoor pool is heated so it was very comfortable swimming in November. I would definitely stay here again. The only complaint I have is our bath tub wasn’t as clean as I prefer, but I dealt with it because I figured it might just be staining.

Easy parking

Room was clean, quiet and comfortable. Restaurant downstairs was convenient. Your staff went above and beyond when I forgot my laptop in my room after I’d already got to the airport. Thanks to the front desk and your kind shuttle drivers.