On the site it said pet friendly and they would not allowed my puppy to stay. Plus no hot water we was told we would have to go to another area to shower, we left and find another hotel that was pet friendly. I never had an experience like this and being almost 4 hours away from home.

The air conditioner was very noisy, the shower curtain didn't cover the entire tub, and the pool was dirty and they never opened it for us.

I didnt like this experience at all. The staff was rude and nit willing to listen

Exelente

This has been the worst hotel we’ve stayed. Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

They didn’t have warm water and they didn’t

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

Generalmente todo estaba bien, limpio y ordenado , pero en uno de los cuartos no tenia cobertor en la cama y mi hija pasó frío en la primer noche, se lo comunicamos al encargado pero lo llevaron al día siguiente.

Use to be a lot better place. To expensive for what you get.

None

It was not clean. Entire floor smelt like cigarette smoke, would not come back.

Hotel location is ideal for getting around Pasadena

Front Desk was helpful. I was in the area for a work assignment my second time visiting its a clean place..Breakfast just okay wish they had Turkey sausage and wheat Toast...lol, Indian Breakfast and labeled. Pricey and 100 incidental spend close to 400 for 1 day...

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

This was by far the worst hotel I ever stayed in. No one spoke English well to understand you. My room was switched four times because they were dirty and they only have house keeping in the more. The staff was rude. This was the worst experience ever in life.

The breakfast don't have variety

Its not what i was expecting the room has some kind of odor also the breakfast wasn't good even the coffee taste weird and cold they didn't do housekeeping at all .

It was hot in the room. Pool was filthy. If we pay for room with pool. It should be a clean pool or take 10$