Overall Ratings & Reviews Holiday Inn Express RICHMOND E - MIDLOTHIAN TRNPKE by IHG, an IHG Hotel

Overall the stay was ok. I didn’t appreciate the house keeping staff not changing the sheets, pillow case and blankets. They literally flipped it over and we can see the previous stains.

Breakfast was great, staff were helpful and friendly. Rooms were comfortable but the hotel is old and a little tired.

Overall, we had a nice stay. The double king suite was a huge room! No real major issues really but you can definitely tell an amateur does the renovations/repairs. The patch jobs in the bathroom and the literal wall sockets falling out of the wall in the "sitting room" are just a few to point out. I also wish they advertised that breakfast was from 7-10 and NOT 6-10 like it says posted everywhere on the website and onsite. We were there for a baseball tournament and that 6am time is crucial when you have to be on the field at 7am. Just disappointed but overall stay was as expected and room was clean and comfortable.

We recently stayed at this hotel and, unfortunately, our experience was not the best. While the room itself was clean and tidy, the rest of the hotel left much to be desired. The elevator and hallways were noticeably dirty, which gave a poor first impression. The biggest issue, however, was the noise. Every time someone closed their door nearby, it caused our entire room to vibrate. It was so loud and jarring that it woke us up multiple times during the night. At one point, we even thought someone was trying to force our door open—it was that intense. Clean rooms are appreciated, but noise and cleanliness throughout the hotel matter just as much. Sadly, we wouldn’t choose to stay here again unless improvements are made.

Room was a good size, and comfortable. The only issue I had with my stay was that the dryers weren’t working. However, the overnight staff, she was very helpful and she went above and beyond to help me.

This hotel was easy to get to and parking was great. Nice, quiet area and lovely staff. The condition of the hotel is a bit run down, like they're waiting to replace anything before a big renovation. It wasn't dirty, just stained chairs and a bit shabbier than other Holiday Inn Expresses I've stayed at. Breakfast was yummy and the beds were comfy.

Clean,Great morning snacks, Responded to issues

The hotel was okay until morning breakfast. It was the worst service I have ever experienced at a hotel. They didn’t have enough food. They seem to be out of everything. On day two I found out that they only had one working oven so they could only cook one thing at a time. They ran out of eggs and basic morning staples. The staff on the first day just seemed pissed that we kept asking her for food. The second morning we had a lovely young lady who helped the best she could. She smiled at just kept pushing through to be of service. The only bright spot. It would have been less irritating if they would have told us about the issues when we checked in. That way we could have expected it and made other plans.

Convient

This property is very dirty in the breakfast area by looking at the chairs I immediately lost my appetite. The rooms were fine but things seem to be run down. A little more effort could go into cleaning things especially the eating area, kinda grossed out imagine what we aren’t seeing in the kitchen area.

Hotel is taken care of. Breakfast had several choices. Shopping and restaurants close by.

Clean room

Found staines and not sure what splattered on the wall near the computer desk bed wasn't to bad but when arriving into the room it was 78 degrees with thermostat set too the off position

The trip was nice. Not enough parking and carts to bring your luggage in on.

Just needs remodeling, very old and worn. Old Smell ,shower looked mildewed

Nice area … Good food in the neighborhood

Front desk girl was wonderful, incredibly polite.

the property is very nice and what i like is that it in near to evrything

Stay was quiet and no major issues. Floor was sticky by the bed and the corners of bathroom were dirty. Air freshener was over powering when you first walked in. We have stayed here before and it seems to have been a. It neglected this time.

Good price for a stay in area for doctor appointment. Area didn’t like the best but I never felt unsafe.