Overall Ratings & Reviews Econo Lodge Naval Station Norfolk

It was a great price has friendly staff clean

The staff was nice and efficient. Room was clean with plenty of space.

Second

Decent, clean property. Not the best, not the worst. Has decent breakfast and rooms are alright. Hotel is not quite as advertised on Expedia (no pool, etc) and if you need anything after about 3-4 p.m. the front desk can’t help you much (like towels) but still overall not a bad place to sleep and close to the naval base.

The room had a weird/old smell to it when you walked in. The bed was hard. The floor was clean but dirty. You could see where your feet and shoes where. Oh and there were bugs in my room. I told front desk and they just said "oh, sorry"

DO NOT STAY HERE, RUN!!! Upon arrival the place was flooded with police on scene, there were active arrests taking place, I was told I couldn’t enter the premises. When I called to cancel the reservation due to the active situation, the manage “Dav” told me he would not refund or cancel the reservation because “there wasn’t a reason to cancel” when I told him the police wouldn’t permit anyone on the property he told me it wasn’t his problem and that he was sticking to the policy of “no refunds for same day cancellation” the police couldn’t do anything to help me and when I called Choice Hotels (their corporate office) they also told me they couldn’t overturn a charge at the location level. It is a battle that I continue to fight because it’s insane. Dav is incredibly rude, gnawingly loathsome and absent hearted. Not to mention the facility itself from the outside appears detestable.

Poor customer service

Rundown, dirty, noisy

Book somewhere else! The only positive was the front desk attendant at check-in, who was very nice. The hotel itself was outdated and unclean. Our room had wet, dirty hardwood floors, the door wouldn’t close unless slammed, and the towels had hair and lipstick stains on them. Housekeeping was already gone by the time we checked in (they leave at 3 PM), so with four people in the room, we were only given two towels and told we had to wait until the next day. The next day, they told us to leave our unused/dirty towels on the ground outside the door. Mind you it was pavement, not carpet as it was outside which now makes sense why their towels were so filthy. As for the “continental breakfast,” it was the bare minimum and honestly didn’t feel safe to eat. Never again.

Horrible didn’t clean rooms until evening

Clean and convenient

The hotel was generally nice and clean. Room was very clean. Bathroom was very clean. Everything looked very clean. Pillows were very comfy, bed wasn’t perfect, but wasn’t too bad. Overall I had an enjoyable stay, and I would stay there again.

Old facility. Relatively well kept but for cigarette smells from the walls and other rooms. Mediocre breakfast event for an Econolodge.

Not dirty but not as clean as other establishments. The “continental” breakfast doesn’t exist. I did choose my hotel because of that and it did not meet the expectations. There was no hot food like eggs, bacon, sausage.

This was truly the worst stay ive ever had at a hotel! It was absolutely filthy and i spent my time trying to sanitize everything. We had to sleep with nothing but a sheet because the blankets were filthy, i had to put clean sheets on myself. The ones that were on the bed had hair and dirt on them. There was food on the tables, floors and walls. The chairs in the room were nasty and filthy! The alarm clock and tv remote were both broke. I had to sign a paper saying if we in the room we'd be charged a $250 cleaning fee and the room smelled horrible, with cigarette smoke. I came home and now have pink eye and an itchy rash. I was told i would be charged the full fees if i backed out of the reservation and now im being told no one can do anything about any of it.

Wifi peak, room peak, service peak

We have stayed here 3 times and they have never disappointed! The only issue this time was that we asked for extra towels at check in and never got them and even asked when the housekeeper came around and still never got them. But otherwise we will not stay anywhere else.

This place is a dump. Furniture was missing from the room. The lady at the desk was not helpful. Once we saw the room, we didn’t stay.

This is our second time staying here and we love it. Would not stay anywhere else.

It was alright