Overall Ratings & Reviews Courtyard by Marriott Akron Fairlawn

room was very clean and the staff was great

Clean comfortable quiet room with a good breakfast and close to expressway.

The lobby smelled like a spoiled mop yet the floor was dirty. There were boxes in the lobby by a table stacked high which is unsafe. The third floor laundry shoot was dirty, with a pillow holding the door open, dirty floor and things hanging out of the shoot… for two days … elevator was small, and you had to share it with cleaning staff. Other than that it was decent.

There was mold in the bathroom, shower and areas in the shower that had not been cleaned. Water leaked from the shower door. And the middle of the night the air condition began to not function properly.

Very unclean. Had to ask for someone to come clean the bathroom. Room dmelled funny. Ended up being from the moldy bathroom. Shower missing the rubber piece under the door so water just went everywhere. And there was mold all around in corners, etc since they hadnt been keeping up with scrubbing. Tried to go to free breakfast and 3 hours later it still didnt arrive! When the toilet seat broke, we moved! Horribele how the hotel is getting so rundown. Staff was very nice & apologetic. Good location. Just everything not go well. Fridge not work. Lobby giving lots of things away. I think theirs was broken too. while i was at the front desk- 3 other callers also were having things not work. Disaster!

when we first arrived the front desk worker tried very hard to get us into a room for the night, and knew we were going to a concert so he was very quick about everything. he got us checked into the room, and while we were away he replaced our entire air conditioner unit, which was very nice to come back to.

When we checked in, at 5 pm (2 hours after check in time), we walked into a dirty room. After informing reception, it took another 30 minutes to assign us to a different room. They wanted us to wait for the room to be cleaned. Not acceptable.

Our room smelled like marijuana , the couch looked so gross we didn’t even want to sit on it. All lights flickered when we turned them on. Pretty below average stay, okay for the cost

Place was dirty to be honest and that’s about it. Staff was friendly

Despite the reservations and paying full money for 2 rooms with double queen beds, when we arrived at 10 PM, we were told there are no rooms available and were sent to a different hotel which had only 2 stars, no AC, infact one of the rooms wasn’t even cleaned. And not payed any difference back despite such inconvenience and low grade service.

The receptionist were helpful and polite. The housekeeping crew were great, courteous and polite. The room and bathroom was clean and comfortable. The only issue that I had was when taking a shower the water was leaking outward through the door that is hung cockeyed. Overall, the hotel is great and close to alot of shopping plazas and eateries.

Evening bartender was very personable and accomadating.

Cleanliness an issue- no cleaning at all in the room. Shower curtains too short, water pour down to the floor. Breakfast experience was good. No towels replaced, had to ask for soap

We had a nice stay!

We really enjoyed our stay and the Bartender was the BEST please get him has much stuff to be able to serve customers the best drinks. The morning front staff was real helpful and nice. I will stay there again especially for the price it was really reasonable.

The room was okay but when we returned to our room in the evening of April 11, there was nothing done to room. Dirty towels, bed unmade, etc I think we should receive a discount on the rate as cleaning the room is a usual service, which was not provided

Quite, good sleep

Service in the bistro was very poor. $13 breakfast burrito took over 20 minutes to be served. It was overcooked and barely edible. Room wasn't serviced even though the do not disturb sign wasnt on the door. Plus, the bathroom floor was soaked because the shower door wouldn't close.

It was quite and peaceful.

We planned a romantic getaway for Valentine’s Day. When we arrived our room was freezing cold. We had picked up food to have a romantic dinner in our room. We tried to wait and see if the heater would eventually warm up, but it did not. We had to block the heater with a coat, to block the cold air coming out. When we couldn’t take cold any more. We called and requested a didn’t room. Dining in a cold room, and then having to pack up and move to a different room, kind of put a damper on the experience