They have improved but their cleaning staff need better guidance. Bathtubs and washrooms need more attention

AC so noisy, feel unsafe, never go back again.

This place needs a facelift or renovation. I arrived late and went straight to bed, so I didn’t notice the conditions. The next morning I was thrown off by the condition. Furniture chewed up at the legs, carpet not all the way to the edges of the room displaying concrete. Bathroom curtains were dirty and bottom of them have that pinkish mold on them. I went to use the microwave and it was filthy!!!! Not just dirty but looks like it had been on fire at some point.

The staff was extremely pleasant and helpful. The room was clean and comfortable.

Windows were dirty and toilet seat had stains on it. Toilet paper was wet.

Shops nearby

cleanness of room, bed,

Bad and rude staff. Condition of rooms -dirty. Recommend no one stay here.

Dirty

Clean room and staff

Was not able to check in due to the computer / debit machines. had to book at another hotel.

Um. Don’t stay here.

Okay experience

Wish they had breakfast. Rooms we very clean though

They should have a cafeteria for breakfast. Receptionists were friendly and accomodating.

Extremely Disappointing Experience – Would Not Recommend! I would strongly advise saving your money and spending it elsewhere. There are far better hotels nearby for just a little more. Unfortunately, my stay here was nothing short of dreadful. The room was in poor condition the sheets were dirty, and there were stains and unpleasant odors everywhere. It honestly felt like the soiled sheets were just reused and thrown back on the bed for the next guest. To make matters worse, when I arrived for check-in, the front desk receptionist was nowhere to be found. I had to wait about 10 minutes, and it seemed like he was busy getting the room ready which was hardly reassuring given the state of the room I was about to enter. The mattresses were uncomfortable, and the overall experience was deeply unsettling. I honestly feel traumatized by the condition of the place. I would highly recommend avoiding this hotel at all costs.

While the hotel looked nice at first glance, stepping off of the elevator on the fourth floor exposed the pungent smell of pee and cigarette smoke that is in the carpet/walls. We knew we were in for it then. Although neighbors were very respectful (not loud), the mattress had more spring than padding, and the internet connection was poor at best, non-existent at worst. In sum, Emerald is ok for one night if you need to get up early and go to the airport. Not sure if it’s a good idea for longer or if you would want to bring your kids here.

Avoid staying at this hotel. Should not be supported by Expedia.

Needs improvement

Good