Overall Ratings & Reviews Residence Inn by Marriott Chattanooga Downtown

I never leave ratings, but I would never recommend this hotel. The front desk employee, Chastity, was insanely rude, hostile, and threatened to cancel our room. She hung up on us multiple times, yelled over the phone and then she red flagged our room as well all because we called and asked a question…. 0/10 stay away at all costs. We ended up getting a full refund because of her behavior.

Marriott, does it right!

Staff was very helpful and the location is very convenient.

Jordan was an absolutely joy and made sure that all my needs were taken care of.

The women at the front desk (Chasidy or something like that) was unbelievably rude to me, my friends, and other guests that I overheard.

Tried two rooms before I asked for a refund and left; both were filthy. The first with dead fleas all over bathroom floor

Staff was very friendly & helpful when checking in. The only complaint we had was when asking (the day before checkout) if it was possible for a late checkout, Jordan became snippy but did allow a noon checkout which was greatly appreaciated because our flight was not leaving until 7pm....We were surprised by her sudden change in demeanor because she was very friendly & helpful when we checked in.....she was assisting another guest who was attempting to get a room at a discounted rate as we waited patiently & she asked how she could help us.....I think she may have been frustrated by the other guest. Next time, regardless of where we stay, we will be sure to ask at check-in....we are not frequent travelers.

My door keys didn't work because the door was stuck. The dead bolt was half stuck and didn't work.

Great hotel and location. Parking was good and available. The only constructive criticism is that for checking in there isn't a lobby pull up spot but that's okay if you can park in back, but I didn't think I could park in back since I hadn't checked in yet. There was a gate for parking in back that requires the room key. What I didn't know is that I could pull up to the parking gate and push a button to ask to be let in. Since I didn't know that I had to park elsewhere in a parking garage that has a cost. This Residence inn has a daily cost for parking as well which is understandable but not known until checking in.

The hotel was in a great location for visiting various sites and near many restaurants. The room was good for a family with a refrigerator and microwave. I wish the cleaners had vacuumed when they cleaned.

The main thing we liked was the larger room options with a full Kitchen. Location was great with lots of restaurant options to walk to, parks, the Aquarium, etc. It's a little older and could maybe use a little updating, but otherwise it was very nice. The full breakfast bar was pretty decent as well.

Property was very outdated and way overpriced refrigerator had dents all over it rooms were small. Would not recommend.

The air conditioner was so loud that it kept waking us up. The rug was ripped and the bathroom was really old.

Great location

Don was an exceptional front desk representative!

Best customer service. Chassidy not only gave me a great recommendation for dinner but also followed up afterwards to make sure I enjoyed the restaurant

Excellent for small families and very walkable to local attractions and dining

Close to the aquarium and food

This was my family’s first vacation! Mrs. Lily and Mrs. Vicky (or V, I do apologize I’m writing this after my four hour drive back home) they were so sweet and amazing! Thank you guys for being awesome we look forward to coming back! 💙

Convenient location with bedroom options and pool.