Overall Ratings & Reviews Best Western Plus Galleria Inn & Suites

Very unsafe and nasty room smelly

First room we were given as soon as we came out of the elevator the smell was horrible. Opened the door and the odor was worse. Called the front desk and we were given another room by the ice machine. Starting around 5am that is all you heard beside the extremely loud air conditioner. The room was hot most of the time. The hallways were not very clean. Someone broke a nail and it was there almost the whole week. Asked for room to be cleaned but when we got back the door tag was reversed to not clean room. It was cleaned the next day after we told the front desk what happened. Cleaned towels and some items were wiped down.

Bed was comfortable and good location if you are traveling on I40

Old property. Needs a renovation.

As we checked in and got to our room, we smelled mildew. The bathroom was clean. Wall plug in plates were broken. The walls were "patched" we screws and paint. The room seemed quite run down even though we chose this hotel for being in a better neighborhood. Breakfast was good.

Fantastic staff great help and clean. Need better pillows there really small

The staff was kind and accommodating. Everything was great.

Property was okay, location was good close to freeway . Area was close to many restaurants and shopping.

nice property but a little difficult to find. Overall clean and well-appointed. Breakfast was great! Way more than expected. Good stay, would def check them out again if in the area.

I have stayed here before. A couple of years ago. This stat was ok, I was not able to reach the A/C unit without standing on the bed, it’s pretty high up. The room had a funny smell, like the carpet was molded, or damp and never dried. I did see a baby roach in the bathroom, but the room Was pretty clean. I said maybe a previous guest brought that from home. The young lady who checked us in around 8:30 she was very professional, and friendly. I didn’t not eat breakfast, but my sister said it was a small selection, but it was ok.

We had someone trying to come into our room at 3am and we told the staff and they did nothing so we ended up leaving a night early and still had to pay for it!! Terrible will not stay again!!!!!

The stay was ok. The room had a faint smell of cigarette smoke and someone was smoking weed down the hall because the hallway smelled like it. The smell came in through the door. The beds were super lumpy and soft, and the A/C unit crackled loudly all night, coming on and off again. It wouldn't respond to the remote. The breakfast was ok, though the yogurt machine was broken and z the coffee was pretty gross. For the price, it was not worth it.

The handicap bathroom did not have a seat to set in. We did not bring a wheelchair for the shower.

Clean and good breakfast

Everything was good

5th floor room was nice loved it an quite Only thing there was no laundry bag hanging in the closet needed one for dirty linens

Friendly staff.

It was absolutely pouring down rain when we checked in. Parking was very limited. Room was clean, comfortable and breakfast had options for everyone. Coffee was good. No complaints.

The hotel was clean and my room was nice and cool. Breakfast was eggs, sausage, biscuits and gravy, cereal, yogurt, muffins, waffle maker, juice, and coffee. The eggs and sausage were good! I will say that it is by a busy street. I'm glad I had a sound machine with me to drown out the vehicle and loud air conditioner noise. I had a good stay.

Nice and clean