The Mercure was great, great location, comfy room and very well located. We used it for a stop before the early Caen ferry and it worked really well. It’s an easy Walt to the nearby shops including a very good Carrefore for any last minute shopping or food for the ferry. The staff were warm and friendly and we will definitely make it a regular stay now we’ve been there 😀

Friendly staff.. lots of parking with EV chaging available

This is not. 4* hotel. It has a restaurant but doesn’t open (it) at weekends, so we might as well as stayed in a more authentic ‘local brand’ hotel.

Large, modern room. Very comfortable. Warm welcome from receptionist.

A really lovely hotel, ideally located for ferry terminal. The hotel is very clean and modern. Staff were friendly and helpful, even letting us store our bikes in a meeting room overnight. Would recommend.

Great hotel. Would have given this 5 stars however, the reception st

Hotel was very functional with a good buffer breakfast. Rooms were not ready when we for the at 18h but they got it sorted out within about 20 mins. Staff wasn’t overly friendly about the delay though…

Friendly staff, free parking, very comfortable room, we booked two rooms and we were given interlinking rooms without having to ask which was very thoughtful and appreciated. We had a notification the day before we arrived to say there would be no restaurant in the evening while we we're there. We ate lunch several times during our stay and along with breakfast the food was excellent. Side note: Hotel had been taken over by US veterans and their support for D-Day, the veterans were inspiring and friendly, their support less so and a little overwhelming. We'd definitely stay again!

Nice place to stay near WWII Landing Sites

Nice hotel in a central location to normandy landmarks. Limited options for evening meal. Large variety of breakfast options.

All excellent, the small staff team worked very hard to make things work and meet our needs. However, the lack of a proper catering service was a real problem.

Great hotel for a night stay close to motorway and Caen City centre and lovely very helpful staff.

The only thing i wasnt happy about was the cost of the breakfast. I just wanted a croissant and coffee and wasn't prepared to pay 19 euros for that! I thought there should have been more options.

Great hotel, clean, new, in industrial area near mall and gas station. Close to Caen

Good and clean

Park bad because of renovation

Everything was good.

Excellent breakfast. Hotel currently being renovated. Looking good so far

Mercure Heuroville-St.Claire staff was great and very helpful. The restaurant was quite good but a very limited menu. Breakfast was excellent! Our room was okay but too hot after the whole hotel AC was turned off. We had no way to just run the fan or open a window. It was also in an industrial area that we will avoid if we return to the Caen area.

We booked the Mercure as they are usually lovely, however this hotel is definitely not worthy of its four stars. The hotel room was spacious but it was filthy. Spiders webs, dead spiders, dirty toilet, mould everywhere in the bathroom on the tiles and green stains on the wall/wallpaper in the room, where product has been poured down it and not cleaned… It is outdated and does not reflect the hotel’s images at all ! Really disappointing and waste of money.