Overall Ratings & Reviews SenS Suites Livermore, SureStay Collection by Best Western

Everything was pretty good, but we did find some big water bugs in our room

Nothing really..I forgot to take a pic of the roach on the bottom of my shoe that I killed

Very nice we used the onsite Bbq to grill some steaks and the kids enjoyed the swimming pool

I got a promotion and on vacation so it was a celebration.

Room lock was broken, took 2 hours to repair and then check in. Jacuzzi was broken. Breakfast was poor and the OJ was sour.

I usually have good stays here. This one stay was not so good. The kitchen was missing a lot of things, and I do utilize it to the fullest. I had to make several trips to the office to get essentials that should have been there.

Easy

STAY FAR FAR AWAY!!! it is OLD, MUSTY smell, UNclean, greasy counter top, UNclean oven, cheapest brand appliances fridge greasy to touch with broken door-does NOT close well you have to force-push shut, microwave flimsy, greasy and cheap needing replacement, toilet papers-papertowels are so ROUGH to the skin I had to buy my own brand, the shampoo conditioner and soap are the CHEAPEST most DISGUSTING and contains SUPER TOXIC ingredients and the interior, VERY DIS-appointing, the interior feels like you are in a casket, very gloomy, DARK, drapes grimy stains with bad odor, the carpet smells in this room 813 is so GROSS and has stains all over, very depressing unit to stay in. I would NOT ever, NEVER recommend anyone to stay here, continental breakfast is GROSS, scrambled "eggs" come out of a box, NOT real eggs, which is so toxic and dangerous to your health, thank goodness Whole Foods was close! Smoking area NOT well designated, smokers were in the next unit to me and I had reserved an ABSOLUTELY NO smoking building, smokers were outside smelling second-hand cigarette smoking and I reported this to the front desk and they did nothing! UNCARING staff, very DISGUSTING property and the highway noise was so LOUD! Very GROSS bathroom with grimy curtain showers, toilet NOT working well backing up, a GHETTO roach smoking motel! I'm a travel writer so warning reviews will be posted everywhere! This was a rushed travel so I did not have enough time for proper research, BEWARE!

I really loved this stay its one to remember gonna have to do this stay again for sure. I love the workers from check in to check out.

The convenience of a living and dining area was wonderful

Nice place clean rooms

Just terrible The air conditioning didn’t work and the TV didn’t work so I’ve been transferred to a second room upon being transferred the upstairs bathroom flooded

The room was perfect for our girls weekend! The 5 of us had plenty of room to put our things down and get some rest! Staff was very friendly and accommodating. We had to do a late checkout and they were very nice about extending our time! Would stay again!

Only complaint is that the shower didn’t get warmer than lukewarm. We asked management to check it, but no change after checking. Otherwise pleasantly surprised at how quiet and comfortable the stay was. Might be helpful to renovate the exterior as it looks rather old.

Roaches

Good: huge suite with great floor plan, thrilled about the extra bathroom and TVs in every room, kitchen nicely stocked, hot tub was good and hot with great jets. Bad: A/C was not working properly. Room was dirty and old. Had to ask for pool towels and received bath mats. Had to go to the front desk to get bedding for our pull out. Had to get new keys because first ones didn’t work. Pool furniture cushions in desperate need of replacement. No coffee in lobby after 10am.

Good experience

Pleasant staff and nice clean rooms.

It was amazing I love it great quiet place friendly staff

The facility was tucked away behind a gas station, but the property itself is nicely maintained. The room was very clean and well appointed. The included breakfast was excellent.