Overall Ratings & Reviews Heritage Hotel Lancaster

Very close to Dutch Apple Theater. The pillows are horribly lumpy. Toilet is smack up against sink, uncomfortable.

We had a great stay! The place was nothing special, and a bit dated, but clean and the staff were very attentive! We would stay again for sure!

To be honest I was expecting a little bit more of an updated place based on reviews and pics. Was told I could have a pack and play since they didn’t have cots available and upon arrival there wasnt actually one available. Staff was friendly, room was clean, although the carpet felt a little gross. My daughter broke out in a rash the days after using the kiddie pool which was not a good choice on my part. Lesson learned.

Very clean, pictures match what you see when you check in.

Perfect for what we needed for an AAU tournament weekend. Clean and affordable. Great stay!

The price was not bad for what you get. The hotel itself is nothing extraordinary but it's clean and has your basic needs. Pool area was great. My only complaint would be, due to the heat wave the kiddy pool was like a pot of soup and it had a good amount of bugs floating in it. The big pool was clean and beautiful, it made the stay perfect. We didn't get a chance to go to the restaurant but it looks beautiful from the outside and very busy even during the week nights. Staff was very friendly and quickly assisted when needed.

I like this hotel because it makes me feeling comfortable ! Thank for your business 👍

Very outdated and gloomy.

The property seemed a little dated, but everything was absolutely fantastic. Pool, staff, bar, restaurant, bed..... all great. Would definitely come back here.

Everything was nice

Nice and close to the Dinner theater.

Absolutely amazing!! The staff was exceptional!

It was old, tired, dark, musty. The sheets smelled like chlorine bleach.

Staff was friendly and answered any questions we had. The beds were comfortable. The bathroom was tiny but the water was the perfect temp every time we showered. There was shampoo, conditioner, and body wash mounted in the shower and makeup remover on the sink counter. The one thing that would've been nice was hand soap. My daughter got to enjoy the pool which was clean. There's even a 1ft pool for smaller children. It was a nice location with restaurants, grocery stores, CVS, and beer distributor nearby. The place was overall very nice. It is a little outdated but honestly I really liked it.

The hotel is very outdated. But it was very clean. The front desk staff was very nice. It's a good place to stay for a night or two.

Overall the room was clean. Our room however had a very musty smell.

It was very convenient for what we needed. It is a little dated but appeared to be clean. They get busy with kids' teams on weekends and it can get a little loud at times in the hallways.

Great stay. Nice room and property.

The hotel was very clean and staff were friendly.

Heritage was very clean. Did not have any odors. Bed was very comfortable. Single serve kpod coffee maker in room. Staff was helpful and nice. Restaurant on-site was excellent. Finally found a place in the area that I will definitely go back to.