Overall Ratings & Reviews Park Plaza Santiago

Good service and glamorous environment

convenient

have a good location. Have a lots of restaurants

The hotel staff were fantastic - very friendly and very helpful. The room was outdated but okay The restaurant in the hotel was basic, some staff were friendly but the majority (mainly the younger male waiters) were unwelcoming!!

It was good, I think the price is high

Had a great time here. The staff were amazing, incredibly kind and helpful, went above and beyond with a few extra requests we had. Room was very good, quiet, comfortable big bed and great shower. Great location lots of restaurants bars and shops within 10 minutes walk.

Great!

The hotel staff was amazing and very helpful. A special thank you to Pablo at the front desk who really went above and beyond to assist us. Nice choices for breakfast as well.

Nice set up for dining, staff courteous and helpful

Friendly, helpful front desk staff

Stayed at the Park Palace Santiago—common areas were dated but comfortable enough. The rooftop pool was the highlight, perfect for unwinding with a great view. Unfortunately, the rooms felt very old and definitely need a serious update. Decent stay overall, but the place is showing its age.

gg

Staff were very kind and helpful. Room was not ready when we arrived but we knew we would have to wait. Breakfast is very good. One of our family members had her purse stolen. Only then did the staff member not become helpful. They wouldn’t call the police and ask them to come to the hotel. Only told us to go to police station. This was the only time they weren’t helpful.

Great place with a great breakfast and comfortable bed

It was amazing. Staff very friendly and helpful.

Can’t believe this is a 4 star hotel in terms of quality and supply.

Todo muy bien

The first night, when I checked in the room wasn't cleaned. I went to take a shower, then I noticed there were no trawls in the bathroom at all.

Great stay at the Park Plaza. Location in Providencia is terrific and much safer than downtown. Lots to do and very clean. Breakfast was great too.

Toilet did not work properly, I asked for maintenance, they could not fixed