SureStay by Best Western Mount Pleasant Racine

Explore SureStay by Best Western Mount Pleasant Racine
7.8
Pleasant
From 497 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

8.0

Service and Facilites

8.4

Traveler Reviews SureStay by Best Western Mount Pleasant Racine

Number of reviews per page
20
40
Top reviews
Ashley
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

For a family of 4, there was only 1 washcloth and 2 towels, when asking for more, the lady looked at me and shook her head no- wasn’t sure they had any. Breakfast was very small, no real options. Pool was closed and was not aware until checking in at the hotel. Beds were comfortable, but loading/unloading doors were not automatic, so made it harder to accommodate all the things.
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Mark
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Okay
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Bed was very comfortable. Very clean in the room and bathroom was spotless.
Ramiro Garza
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff, good breakfast and good location.
Sabino
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great except the tub had lots of mold around, and also the carpet was not cleaned completely. There were crumbs around, and I found a dirty plastic fork underneath the sink.
David
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We checked into a room with a wet carpet so we requested another room. That was quickly accomplished, which was much appreciated. Breakfast was just OK with not a lot of choices. The pool was closed, which was disappointing. The hotel is in a nice area and is easy to get to. The staff was nice, though our towels were changed 1 day out of 3 while the beds were strangely not made nor the soap changed. The beds were a little soft for my taste.
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Shawna
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Bathroom had caulking that was extremely old and peeling off. Mildew/ mold growing . Tears in carpet. Bathroom had hair on walls and wash rags hanging on the shower from a previous guest
Kirsten
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Do not stay here walked in staff was nice rooms were gross and had bed bugs my first time ever experiencing this
Ashley
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The beds were comfortable. It was fairly quiet. BUT…. The bathroom was gross. There was mold/mildew all over the shower. Like there was no attempt to clean it. It just looks like the whole place needs some repair and deep cleaning. There were stains on the curtains and shower curtain. Paint chipping all over in the bathroom.
Rachel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The pool was closed! There was no notice when we booked, just a sign on the door. Pros: 1. Staff was very friendly 2. Amazing water pressure in shower 3. Location Cons: 1. Facility needs major updates! The staff is trying to keep things cleaned that need to be replaced 2. The bathroom was gross! Fix the caulk 3. Plugs in lamp did not work and there are no wall outlets 4. Room smelled musty from the AC This location has such potential but they have not kept up with the facility. There are other, better hotels in the area that I would recommend over this one.
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Glenna
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This is an average hotel. Definitely needs remodeling. Staff was very friendly.
Pamela
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This is thev3rd time in 3 years we have used this hotel and the advertisement says there is a pool. All 3 times I've called directly to be sure the pool was open and all 3 times the answer was yes. All 3 times, it's been closed for our whole stay. I dont feel we should pay full price for the room since thaye #1 lying about the pool being open and false advertising.
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Denzel
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This property is due for a serious renovation. The bathroom had mold and rust all over the tub! They had no water available to drink according to the front desk person.
Debra
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The pool was closed. Apparently this has been an issue with this hotel, would have never booked knowing this. Didn’t clean room. Snacks and soda limited supply. No manager on duty. Over priced for what it was.
Monica
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The overall stay was great. The bathroom need some updating. The toilet ran every 10-15 minutes and we were there 5 days. The tub mat should be replaced or bleached as well as tub needs a tub stopper and re-caulked or bleached.
janica
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Friendly staff, will stay again.
Paul
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We've stayed here in the past and it was a nice hotel. But I can't say that anymore. Staff was friendly but maintenance and general upkeep is sorely lacking. Mold, and dirt have taken over the place. Motel 6 is now an upgrade from this place.
Linda
icon-with Friends
with Friends
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nothing at all. Staff very rude ! Never stay again !
Nancy
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel was damp smelling. Room was worse. Air conditioner did not work. They were unable to fix it or move me to another room. Hot all night.
Michael
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was professional and very efficient! Breakfast choices were very good, and fresh. The only nit I could pick is that the caulking needed replacing in the shower - I need to do that at home too ;-)
Number of reviews per page
20
40