The front desk was so very helpful and friendly. The room was clean also it was quiet.

I noticed whole grains of uncooked rice near the desk in the living area, the refrigerator’s freezer was in DIRE need of defrosting, the shower kept standing water, and a roach was crawling across a hand towel on the sink the next morning. The sink in the living quarters looked as though it had not been cleaned in QUITE some time, an ottoman appeared to have burn spots (presumably cigarette) on it, and many of the areas appeared to need dusting. I had disinfecting wipes with me — per usual — but, I only expected to wipe over their “cleaned” areas, NOT be the one DOING the ACTUAL cleaning.

Room was spotless Staff was courteous

Room was filthy. I have photos of our arrival. They changed our room and the second was even worse. Window was completely broke .room had not been cleaned or dusted in awhile. Trash in drawers. They offered to change our room again but we were running late for our Grandsons competition and with 2nd being worse we weren't taking anymore chances. Paid extra for early check in. Also description online said 2 king beds and a fold out sofa there are no sofas

Great hotel

Worst hotel I’ve ever been in, room not clean , furnitures stained , even roaches were all over. I did not stay my out trip there , I checked out the same day , requested a refund, did not give it.

Staff were generally friendly and helpful when asked — we felt welcomed.

WiFi worked, but no internet. Card key would unlock an exterior door, but it wouldn’t open. Had to walk around to other side to gain entry. Horrible pillows to sleep on. Smoke detector was stuffed with tissue? Toilet paper?

The breakfast was cold no way to heat it up. Limited food. The Basin in our room would not dream properly. The staff were okay, parking was a little dim. Could do better all the way around

Terrible experience

Excellent breakfast

So this was the problem with my stay. I extended for a day or two because of another appointment using hotels.com and I was informed that the next time I did that I will have to check all the way out with my stuff and then wait till 3:00 to check back in. This is what the front desk told me. The other option to keep my stuff in the room and continue smoothly would be to pay a $30 fee. That seems wrong on so many levels but that's how they run their place I guess.

Very disappointed at arrival, zero a/c in hallways, key inoperable, interior of room had been torn up & not repaired, machines took $, one of the worst experiences in a hotel & we’ve been to bad ones!

Excellent

The gym is very equipped and parking is kind of safe except when you have some people without handicap plates or placard who Park in handicap parking and others who take up two spaces. Handicap parking is not enforced by the hotel.

We were in a handicap area as we requested. Bedroom floor dirty, broken areas in the bathroom floor, not safe. Blood stand on the bottom bed speed, never changed out when the room got supposedly cleaned, when the beds were made while we were away. Not safe for a baby that's walking. Plug outlet was not completely in the wall. Used soap in bathroom shower. The whole place had a muskie smell where we had find our room, maybe a water damage smell..The door area before we get into our room, was never locked( like you didn't need a key card to get in) we have been in and out several times through the day and still was not locked. Was definitely unsafe. Breakfast was fair, not that great. I'm our pancakes that was already made, had some green pieces made inside of them.( I'm assuming it's something they are cleaning with). They did have a sign up, about didn't take food to your room or you'll get charged $50.00! I don't know if that's an old sign, but I seen quite a bit of people taking food out of that room.. But in your room on the phone is a speed dial for pizza ...lol.. So idk.. they do have a safe in the t room that takes credit cards. Oh and be careful, keep your eyes out for wild animals. Seen some cats and a loose little dog and I was chased by a skunk early 6am . Lucky didn't get spray.

Nothing of what the pictures look like our stay in San Antonio was terrible not to mention room 129 has a foul smell room 127 had no remote or phone in it.then they did not respect the Expedia rate I was over charged for room.i would not ever stay there again

Clean room

Service was amazing just wished for bigger towels and better lighting other than that amazing

Safe