Overall Ratings & Reviews Mercure Antwerp City Centre

Gorgeous view over the park, friendly staff, great service!

The AC didn’t work well

It’s in an isolated location with no shops or restaurants around. Also the beds were uncomfortable.

Excellent hotel in central location

Good

Nice comfy hotel not far from central station

Great experience and staff were awesome

Guy from the front desk was very professional and very accommodating! Cleaning ladies were very nice, quiet and quick. Hotel is centrally located and in a quiet area.

OK Hotel Reception staff are nice I wanted to use the fitness room and I wasn't told it was closed for repair - which was annoying

One night stay. The hotel was nice and the reception staff were very helpful (allowing us early check-in). The room was nice. The only complaint is that the lock/catch on the toilet door was broken (it had been removed), so the door didn't stay closed.

Room 610 was too hot despite seting thermostat at 16C Scrambled egg at breakfast too dry Convenient location

I like the Mercure Antwerp City Centre hotel and this was my second time this year to visit. It's in a central location close to the train station and one can enjoy a lovely park across the street from the hotel. The breakfast is always good and the bar is nice. But I have one complaint: my room came this time with inadequate lighting. See photo of the only light for the bedroom space other than the pinpoint bed lighting. While this light is ok for the table beside it, it certainly does not help illuminate the room. As a result my room was gloomy, which is no help in winter.

Location and service

Comfortable hotel in a quiet yet convenient location close to main city centre and Centraal Station

The room was good it was very hot. I ask for a fan the fist day but the hotel didn't offer that. But the girl at the desk adjusted the temperature in the room to go cooler. The other two day was told they couldn't do that.🤔 The other thing we had to have the key reser everyday.

Staff were helpful in our interactions, the room was very clean and the hotel is in a great location near the park (we preferred being 20 minutes walk away from the tourist hot spots). Would stay again

Friendly staff and great location.

Good location, very clean, friendly staff

We didn't realize that the hotel is under renovation, the staff was friendly but a few things can be improved. For example : the bag storage system, there was not a proper tag and ticket for the bag, it didn't feel secured although they locked the room but anyone can claim someone else bag, this is not very thoughtful. House keeper didn't refill the soup and shampoo in our room, it feels like there was lack of management. But room was a good size, and really good location, next to the park and quick 10 minutes walk to Antwerpen Central Station.

Under construction hotel but was nowhere mentioned , lot of basic amenities missing and when requested you will be charged. You would find much better hotels in the same price range. Better to avoid this hotel not at all worthy of 4 stars.