Staff exceptional. Very accommodating and caring

Staff smile and greet you by name, when you are coming or going. Stayed many times. Will stay more.

Dennis was excellent Manager, very helpful, cheerful and ready to assist.

Loved our stay here! Great location, good value for money, big rooms, excellentfriendlyservice. Only complsint is thr bed was not comfortable.

I really enjoyed my stay at the Grand. Great location with easy access to train stations and trams. Staff were friendly. The heated pool was a bonus. The restaurant served fabulous Indian food in the evening and the Grain Store in Flinders Lane, that they recommended for breakfast, was superb. Definitely will stay there again.

Lovely old building

Friendly staff. Great location. Stunningly beautiful building

Always a wonderful hotel to stay with, staff are fantastic, the hotel is beautiful with so much character, every room appears slightly different but always comfortable and roomy. Easy walk to everything!

Great place to stay with an excellent level of service

Rooms are getting tired & in need of upgrading. Unable to reduce temperature in room overnight which made it too hot to sleep well.

Really nice old building in a great spot! The staff were absolutely fantastic at check-in and check-out. Loved the Suna, very hot!

Great location. Staff fantastic. Beautiful old building.

We had a wonderful stay at the Grand Hotel. The studio room was very spacious with an amazingly comfortable king size bed. The kitchen had everything we would need if we were staying longer, dishwasher, microwave and a good size small refrigerator. Bathroom was a good size and the shower and excellent rainfall shiwer. Balcony outside and double glazed windows which did mute the sound of the nearby trains! Didn't notice them at all in the night. Close to trams, Southern Cross station, supermarkets and DFOs. We will definitely make this out hotel of choice in Melbourne.

Received a terrific reception, friendly, courteous and smiling.

Thanks Colin.

Wonderful staff. Excellent Hotel close to everything.

We chose this hotel for our 2 night stay, as it was close to the train station, as we use the V/line country service. It was also accessible to public transport, which we used to get to our 2 shows. The staff were very friendly and helpful. Check in was easy. And our room was very spacious with all the kitchen equipment we needed. Would definitely recommend and would stay here again.

Stayed for one night over the weekend. Staff were very professional and helpful. Parking was easy. The room was spacious, clean and comfortable. While the hotel is next to Southern Cross train station and the metro train line, the room was quieter than anticipated. I would stay here again.

Gorgeous building with buckets of character, absolutely loved our stay.

Wonderful old hotel that have a lot of long term tenants leaving the hotel rooms at the back of the hotel, at the back of the building where the trains are active all night long. The room itself is lovely with a very small bathroom. Maid service only on certain days. Again a very long walk to your room, meaning a full city block then you turn the corner and walk further.