Overall Ratings & Reviews Grand Oasis Cancun - All Inclusive

The hotel and its building from the outside looks beautiful but once

Late check in, it is supposed to be at 3 but it ends up being at 6pm due to the lack of rooms or clean rooms, sink leaking, same and not so good food, good restaurants booked until Tuesday if you’re requesting it for Friday, bad customer service, I will not recommend it.

Great location, clean, lots of food.

Worst stay ever! Would never go back. When booking they never mention you have to pay an upgrade to have access to all restaurants, bars and cafes, price tag on the upgrade is up there. Rooms are cleaned every other day. Not to mention the noise in the hallways in the middle of the night. They had a group of graduates I mean maybe 1000 of them all over the resort, banging on random doors at 3am, yelling playing loud music in the hall ways yelling ringing the doorbells of the rooms. Bars had 1 bartender so it was roughly a 10min wait for a drink. I get the parting but if you expect 1000 kids every year have them stay all in one area so the rest of the guests can rest and relax. Getting a beach towel was such a hassle. You had to get it at your towel station near your room even if you were already at the pool on the other side of the resort. The buffet staff was amazing deserved every last dollar in tips. The a la carte restaurants were very unfriendly. Roaches on the elevator. Never again!

Buffet horrible. Fake pinapple juice, Bartenders were awesome helping with with my Spanish, forner chicken stand now just drump thighs and old french fries. Dark restarant, you cany see your food snd no exit sign in case of emergency. Only good thing about this place was cigar bar...which you psy extra for drink and of couse cigars. I dont smoke and was still the best place there

Not impressed…

Our stay at Grand Oasis Cancun was unfortunately disappointing, and we feel it’s important to share our experience. We were given a room with a terrace facing the beach, but the safety lock on the door was broken. While someone would have needed to climb to reach it, we didn’t feel secure knowing there was no proper lock. The room showed visible signs of wear. The toilet and sink had old stains, and we noticed a few cockroaches, which raised concerns about cleanliness. We took photos to document this. One night, there was a power outage that affected our room, and the next day, half of the building had no electricity. Our friends, who were also staying at the resort, checked out early because of it. We tried contacting staff for help during the outage, but received no response and couldn’t get assistance for a room change. It felt like support was unavailable when needed most. The food was basic, with repetitive, mass-produced options. While we didn’t expect luxury, we had hoped for better quality and variety. Eventually, we decided to leave during the night to find a hotel with basic comfort, cleanliness, and safety. Unfortunately, the check-out process took over an hour, as we were told we needed a special pass to exit. That delay made a tough situation more stressful. We ended up finding another hotel that was clean, well-lit, and more welcoming. While Grand Oasis Cancun may work for some travelers, we would not return.

Friendly and shows ,the food is no very good and the room very old

Unfortunately I check in and check out, room condition was horrible , We moved to another hotel

1 person of head of me and took 20 mins to check in. The bell boys did not take the bags to the room. They didn't explain anything. Horrible services

Excellent

One of the Worst Resort Experiences – Avoid! I’ve been to Cancún over a dozen times, and this was by far the worst trip. Grand Cancún Oasis has four different all-inclusive tiers, and unless you pay for the top ones (Black or Gold), you’re denied access to several restaurants, bars, and other amenities. None of this was clearly stated when booking through Expedia. The room wasn’t clean, the resort is outdated, and to make it worse, at 4:28 PM, they were doing loud repairs in the room above me—hammering and paint fumes included. I called the front desk, got transferred three different times, and when I finally spoke to someone, I was told to come to the front—only to be met with unprofessional attitude and no real help. The staff in general was friendly, but this whole experience left a bad taste. Honestly, this trip made me question if I’ll ever return to Cancún again.

Food is good, people is nice.

Our stay was not as expected from start to finish. It began with our horrible check in service. The food and drinks were not pleasing at all. We tried different restaurants and all were the same NOT GOOD at all. Alcohol beverages taste like gas.

Grandes filas para comer , la playa horrible no se puede nadar y habitación vieja y mal equipada

went for spring break was a lot of fun

I would never recommend to stay here

The hotel sucked. The food was terrible no seasoning I had to order food every day the drinks suck. The staff are really rude. there is rats. overall, the worst experience ever the hotel was extremely expensive. There was no food that tastes correct no drinks that taste good to get good liquor. You have to pay you have to pay for almost all the restaurants.

The air conditioner no work

Lots to do warm and friendly staff, variety of food at all the restaurants, as a solo traveller never felt lonely. 100% would visit this hotel again.