I thought the staff was very friendly. The concierge even gave us a room upgrade. However, our room was pretty dirty. The bed was the worst. All of the sheets, blankets, pillows, were either stained or dirty. We got in at 3 am after a concert, and I was too tired to worry about switching rooms or bedding. I slept on top of the covers and put a shirt over my pillow. It was not good.