Overall Ratings & Reviews Extended Stay America Suites Sacramento White Rock Rd

The property is conveniently located close to shopping and in walking distance to food

We checked in around 3pm and we were told that we were not in their system but she made a way and we went to our room. - 337. The carpet had so much stains on it- name it - coffee , shoe marks, white spots and one part by the table had a massive red soda spillage! The faucet in the kitchen area was leaking and no matter how much you tighten it - nothing happened. The sheets smelled bad, as if someone had just slept on it! The worst part was the bathroom - the sink was dirty and stained as well. The bathtub was the ultimate worst - it had black stains all over it!! It wasn’t just a spot but it was scattered all over the tub itself. We stayed a good 1hr. and got out. We checked out - handed the keys to the front desk and the lady there apologized - without us having to tell her why we are leaving asap. She knew right away how nasty and disgusting the room was !

I wil NEVER DO businesses with Extended stay ever agsin

At the time of my checkin a reception lady looked busy and not very welcoming. I am very tolerant with this, it can be a bad day or anything. However, she was just quick to give me a key, then she turned and headed to some back room. I had to stop her and inquired her about where is my room located, wi-fi, breakfast. Then, it's non-smoking area and rooms. But the room was just soaked with the tobacco smell. i could not sleep the 1st night. So after my 1st night, I just checked out and found another hotel.

Unreliable

We booked a two room suite through Expedia. When I got here they said did you book 2 rooms and I said no. And they said oh if you book through Expedia and you booked a room with two beds and we don’t have one we give you two rooms. Which didn’t work for me I was with my daughter. They also told me that there was a couch in the room with the bed and that they could bring me blankets and a pillow. When we got into the room, there was just a chair and a bed no pull out couch. The bathroom sink had some type of sticky substance on the counter, which I had to clean off. Only good thing was that the person at the front desk was really nice. Super disappointed not worth the money I paid.

I was very disappointed with this booking. I arrived and was told my reservation was cancelled. I did not get any message about this.

The lady at the front desk was very nice and efficient. The room was clean, the outside area of the hotel was also clean. The bathroom sink didn't drain, but we were only there for the night, so we just used the kitchen sink instead.

People in parking lot playing music and wondering around cars doesn’t seem to safe

Arabella was the best

Nobody was working rooms stink

Poor front desk attendant

Bathroom,

When I got to the office it said out to lunch I heard people talking in the background I said hello I was actually waiting there for 10 minutes with nobody coming out to help me I proceeded to wait and then went outside and came back inside and the receptionist was there she said I’m on my lunch. You bothered me. You interrupted my lunch. She was so rude. I never experienced this much rudeness in my whole entire life. from someone that needs to be professional. like a proceeded to tell the lady because she says I was yelling. I told her I was not yelling. I was just saying hello is anybody here? She said that’s yelling and I’m on my lunch. I told her and close the door lock it. I really appreciate if someone could call me about this i’m going to call Monday to the corporate office and complain about this person. My phone number is 916-779-9688. Thank you for your time Gerardo Albor gerardoalbor@yahoo.com

Arabella was very helpful

Arabella is the best with customer service

Thanks

In general hotel was ok.

Looked like a Motel 6, don’t recommend.

Homeless are loud. Get rooms upstairs.