Upon check in there was only 2 towels for a family of 4 for a 5 night stay, no shampoo or conditioner and half a roll of toilet paper. It took an hour after check in to get those things to us. We had ask for a cleaning mid stay, we left for the day until 3 and came back to the room not being serviced. The king bed was not comfortable and had 2 dips on each side and oddly there was not even a fitted sheet on the bed just 2 flat sheets a tan warm blanket and a thin cover. The pull out sofa which we did use smelled pee, I wiped it down with warm soapy water and used the sheet and blanket they provided to cover the bed and bought other things at the store.