Overall Ratings & Reviews Courtyard by Marriott Montgomery

The room was really musty, and there was a mystery puddle just outside the toilet when we got there. It was tidy but damp and smelled awful. We won’t be staying there again. The lady at the front desk was nice, though.

My stay was amazing! The room was clean and the bed was very comfy! The whole room was nice! Will definitely stay here again!

This was an extremely run down Marriott property. I rented 2 rooms, one room AC did not work and it was about 8- degrees in the room. Both were dirty and outdated. We used the gym on site, and it was fine. I would not recommend this property.

I liked the staff. I really feel that they did their best with what they had to work with. Cleaning was very lacking in many areas and many aspects. I always associated Marriott with exemplary service and accommodations but this location has completely changed my mind. I never give a review if my opinion is negative, but as a frequent traveler, I feel that my opinion is fair and optimistic.

Receptionists were great and the lobby and room were in good coy. However, the corridors were in poor condition with dirty sheets and towels on the floor! The pool was closed!

I booked the room for my huband. He said the staff was friendly, the bed was comfy, and there was parking for big rigs.

Nothing

I enjoyed my stay. Thanks again..

The front desk services are no existing, No drinks or anything at there pantry and no change for washing machines

Broken refrigerator Broken in room phone No Monday housekeeping Issues not addressed

Horrible customer service and rooms were not clean.

My husband and I arrived around 9pm to check in, after attending funeral visitation services and dinner with family and friends. The receptionist advised there was no hot water in some rooms, and she couldn't get hold of the maintenance guy. There was another guy dressed very casually that she was trying to get to check, and he had an attitude. So she took me up to check the room. The water was luke warm and not getting any warmer, also, the tub had a dark ring around the bottom. She felt it, assured me it wasn't dirt, just wear and tear. We cancelled, with no penalty but had to find another hotel in the middle of the night.

We had no hot water. Called the front desk and she was unconcerned. Said there was nothing she could do about it. Hotel showed lots of signs of wear and tear. Needs to upgrade. Not up to courtyard standards.

The location was great for my travel. However, my room was not clean at all while I was there. I had to put the trash outside of the door for it to be picked up. Someone did come in on Thursday to get the towels out the bathroom that I used, but my bed wasn't made up not one day I was there.

The shower head has a bad leak and spray the water over to the floor . No coffee in the morning in Lobby

room was smoky/musty smelling.

The phone number to the hotel doesn’t work, no one answers. Also our in-room tv didn’t work and the in-room phone was disconnected so we couldn’t call the front desk to ask for help. The “bistro” flatbread was just a frozen pizza and they didn’t give me my chicken with my Caesar salad.

I didn’t stay I checked into my room that smelled of mildew mold and musty carpet so pungent it made you tear up. I asked for another room the second room was the same. There an issue throughout the hotel with flooding of some sort there were buckets and debris everywhere the wall paper was buckled and the housekeeping staff were using air freshener to mask the smell. I asked to cancel my room I was told I could I went to retrieve my family returned and asked for a refund and I was told I would be refunded for the room.

You can tell the property has not had an investment in improving or updating the facility or rooms. My keys did not work just trying to get in the room & everything looked 20 years old. I will not stay there again.

When I walked in the young lady was very friendly and was very welcoming. I hate I didn’t get her name. The room was very nice and clean and the atmosphere was great. Only thing that was that the phone wasn’t working. But overall I enjoyed my time there. I will definitely book again!!