Overall Ratings & Reviews Diplomat Hotel

Breakfast was excellent!

Wonderfully clean throughout, nice to receive a welcome drink and room snacks at the quick check in. Staff were all friendly and professional and the room was spotless. Breakfast buffet was very good, particularly the garlic mushrooms. Handy for buses to and from the airport etc. I will definitely recommend!

Large room. Lots of extras. Lovely pool. Goid location although quite noisy at night

From the welcoming drink to check out this hotel is excellent. Room was spacious, clean and safe. Breakfast was incredible from full english,fruit,and pastries. Room gad kettle, fridge and hairdryer all a positive bonus. Walk in town where there us ample places to eat is 20min walk. Would highly recommend this hotel.

The staff were exceptionally friendly and helpful, which I truly appreciated. However, the room I stayed in was quite outdated and didn't match the photos on the website. While I generally avoid negative reviews, the discrepancy between the advertised appearance and the reality was significant

It is a four star hotel advertised on hotels.com but it definitely doesn’t worth the stars. No cooling AC in the room, the hotel could not solve the problem, and charged us cancellation fees ( we decided to change hotel due to the poor condition ).

Enjoyed our stay very much

Good location within walking distance to lots of restaurants & coffee shops .. nice coffee shop in hotel with good range of tasty food and nice view across waterfront. Excellent choice of food at breakfast

This hotel is not a 4 star hotel and did not offer an upgrade to me as a gold member . There were cockroaches in the breakfast area , our ceiling in our room collapsed and the next room we were given had no air conditioning . Also the rooms are not sound proof at all . Overall a bad experience and I would never suggest it to anyone visiting Malta

Amazing location with a fantastic roof top bar. Very friendly staff . Highly recommend

The rooftop pool and bar the best part of hotel, it is in a great location next to bus stops and the promenade walk. we just had issues when we missed breakfast and had ordered it the day before for next early morning (2 times made sure it would be there) nobody was around for 15 min at 5:30am. we did get a free bottle of wine from the manager since no refund on breakfast we missed. Also one person mainly there not friendly like all the others.

Check in was at 3pm and could not check in before yet only 1 member of staff on reception at 3pm and therefore a delay in checking in due to queue. Nice room, although the sea view room did not have a balcony as anticipated. Bathroom was clean with lovely toiletries but shower a little small and did not drain well causing us to flood the room on first use. Superb buffet breakfast. Plenty of bars and restaurants within walking distance. Rock beach with opportunity to swim opposite hotel. Pool small with limited loungers but did not cause issue whilst we were there. On bus route to Valletta with frequent buses.

Comfortable, clean and quiet. Great pool and great views. Really well located on the seafront. Very good stay and very good hotel.

The hotel in our opinion was in the perfect location; easily accessible to multiple restaurants and shops, the waterfront and the bus. The buffet was small for the amount of guests hosted but plenty of food choices. Lobby was clean, but the rooms were a bit out dated. Friendly and helpful staff. We had complementary water, snacks and pop in our room. Overall, we would return again in the future!

Location is amazing. Super convenient on the Sliema promenade which I loved walking along. Close to restaurants. 15 minute walk to Sliema ferries. Buses take you everywhere. Disappointed with a few aspects. I only booked for 3 days with intention of staying longer but I ended up changing hotels. Staff weren’t friendly, only one at breakfast who made the effort to greet hotel guests. I had water view which was beautiful. But I can’t explain it, I just didn’t love the feeling I had. Breakfast was ok.

Excellent location, quiet , across the beach and close to everything! Very clean courteous staff. Very nice breakfasts! Nice touches like slippers room was big for European standards. The only reservation I have, is that the hotel has a man sitting in the lobby who I assumed was a concierge. I assumed he would give information with no bias and be truthful. Instead he sold his tours and he misrepresented these grossly. I was really upset that the boat tour was supposed so much more very misleading and then really sit on the beach or enjoy boat amenities ) 1 gross bathroom and a hose outside for a shower? He should not be sitting there doing this I would have haves a couple of hundred euros.

Perfect for our first time in Malta!

Many services nearby and bus stops nearby

We recently stayed at the Diplomat on a last minute booking through Expedia. Ultimately, we chose this hotel based on its 4 star rating assuming that we would be comfortable for our short and busy stay. We had also considered the Barcelo. My experience and expectations of a 4 star hotel were not met in this hotel. We booked a standard room and our first room had what I presume to be black mold in the bathroom on the door and ceiling tile and mildew on the windows. As a result it smelled bad. The baseboards were missing pieces and dirty, walls had spots and stains in places, and the furniture was old and in disrepair. I made a complaint to the hotel and the next morning to Expedia. I had paid the hotel in full and felt hostage unless they refunded and allowed us to switch properties. The hotels staff did reply to our complaint via email and the front desk greeted us when we returned form a day out. They were eager to help us by switching rooms. The first room I was shown on the same floor also had an issue with moisture and mold in the bathroom. They then showed us another room that while still not meeting my expectation of 4 star was an improvement over the other two. The staff was respectful and helpful throughout this process. They offered to help us move and seemed to understand that the issues I had with the hotel were nothing they could change. The 3 rooms I saw were on par with a Days inn. I expected quality like Marriott, Embassy, or Hyatt which is not accurate

Service was amazing, food and breakfast was good