Overall Ratings & Reviews Banff Ptarmigan Inn

Was a good price for one night right downtown and we liked that it included underground parking. Was a great start! However the bathrooms were so small, and the walls were paper thin. All night, we could hear other guests talking, especially in the morning. It felt like they were in our room it was so echoey. Kept us awake most of the night. Another thing is both the beds didn’t have fitted sheets which we didn’t notice until the morning when making the bed. They used a regular sheet that was tucked to act like a fitted sheet but it only covered 3/4 of the bed, exposing the bottom half of the mattress? We had never seen that before! Very sloppy lol. First time staying here and honestly we wouldn’t stay there again.

Great location and very accommodating for travel with pets. We look forward to staying here again.

Ptarmigan is ideally situated for downtown Banff and the bus stop for Sunshine Village and Lake Louise ski resorts are right outside the door. Rooms are kept clean and ski lockers were included in the price. The beds were remarkably comfortable and the staff were very helpful. Generally speaking despite being a little tired in areas- it is a perfect base for a ski trip at a very good price point. We would return for sure.

We loved this hotel. It was the perfect walk to downtown Banff with it still being on the main strip. The staff and hotel and even the restaurant plus the hot tub area were all super clean and friendly. The only downside to this hotel is that the balcony’s aren’t in the sun and you are facing super close to the other hotel’s balcony's. Thank you for making it such a good weekend, we would definitely book again!

The view of the gorgeous mountains

It’s a great hotel, however, it is currently under major renovations.

We loved that it was so close to the shopping downtown in Banff. The free unground parking was great as it had just snowed. The staff was friendly and awesome and the room was big and very clean and comfortable. It doesn’t have a pool so my daughter and her husband and family would not stay there. I missed the mountain view from my room but everything else was great. I would try the restaurant and hot tub next time.

The rooms were clean. Very little room in the bathrooms for anything (no counter space). Pool and sauna amenities are not as good as advertised. Very small, not usable by more than 4-5 people at a time which is not ideal. Did not get to use because of this. Front end staff were awesome. Close walking to everything downtown, parking was decent.

Friendly staff and they allowed us to check in at 10 am

Great property: super clean rooms, dog friendly, and an incredible location on Banff Ave. The Rocky Mountain soap company products are also a nice touch.

Perfect location

Excellent location close to downtown Banff, yet far enough to be quiet and restful. I was able to park in the underground garage, and walk to restaurants, shopping, and hiking around the town. Would return!

Amazing hotel and price point. So clean. Beds very comfortable blaconynwith mountainview amazing front drsk staff Gulia and Clarice

Great location as we could walk downtown. Rooms very spacious. Excellent price for size of room. Only negative was the underground parkade is low (only 6). Moose is 6.7 which is better for our truck. Other than that we had a great stay. French last was amazing. Friendly staff.

The stay was very pleasant, the only issue that on Thursday night there was quite a racket going on outside at about 11:30ish (just outside my balcony door), but I don't think there is probably much you can do about it.

Property had been updated. Close to amenities. Underground parking.

Excellent location! Staff was very friendly. Building is big older but they have done nice upgrades and the bathroom was incredibly clean. The only minor thing I didn’t like was the walls are very thin so I could hear my room neighbors talking real late at night but wasn’t a big deal. Just something to note. Free parking also a huge plus.

Adorable place

Two people in our group were mistakenly booked under the wrong names. The front desk staff coldly and firmly said we couldn’t stay at first. On top of that, they took an aggressive attitude, saying, “This is Canada!” We were eventually able to stay, but that initial interaction made us feel like all the services would be bad, and we couldn’t enjoy our stay. What customers need is not blame, but solutions. Treat people with courtesy!