Overall Ratings & Reviews Cancun Bay All Inclusive Hotel

Amazing place highly recommended all staff is kind and helpful

We really enjoyed the property, it was very clean. Everyone was very nice.

It was family friendly. A lot of entertaiment. Delicious food. The pool and the beach was great. The staff pffered execellent service

Good was just ok compared to other resorts I've stayed at! Workers we great though.

Very friendly staff Love our family stay

it was a nice place, quite and the staff nice , Mr. Theodoro was a excellent host, server at Oriental restaurant , front desk team were friendly , was a great experience for my kids , we enjoyed every moment there . Thank You

Noisy evening entertainment till 10 and later. Not much of a beach. Limited food choices

Overall value. Very Satisfied. The drinks were very good. The ocean view from room was spectacular! Food had variety. The staff were constantly cleaning the food area. The common area like reception were open air so it gets hot and humid.

my sister and I stayed at the Cancun Bay resort for 3 nights. honestly can’t complain about anything. staff was very nice and friendly. they had fun activities throughout the days and food was delicious. over all the resort was intimate and very clean. I would definitely recommend

Friendly staff

For a girls 4 day trip Cancún Bay was perfect. It’s a small hotel but has everything we needed.

The food is just so bad.

I go to Mexico twice a year, this is the first time and this hotel and I will NEVER return! We booked this hotel for the 3 bedroom suite option, it was the only good thing. Here are my negatives for the property: 1. Only one restaurant a night open with VERY limited capacity, and only buffet option on Sunday! Get used to the buffet! 2. The buffet serves the same food all the time, and it's literally only 4 main course options for dinner! Extremely limited in selection! 3. Staff in dining area RARELY helps, I always had to track down my own drinks and condiments. 3. Pools are small! and one is basically indoors without a roof over it. 4. All pools close at 8 pm and all bars are closed by 11pm. 5. Only options for in room fridge are water and soda 6. Any name brand liquor is considered high shelf and requires to be paid for! This includes basics like Captain Morgan. The property is clean, there are some good staff, however everything is so limited it's just not worth it! Spend an extra $100 or $200 a person and get 10x the experience!

Not clear

Was a nice experience!

bugs

Muy amables todo el personal

Lovely experience- overall!

Not to shabby but not to great either

Everyone was great and would definitely consider going back