Overall Ratings & Reviews Extended Stay America Suites Kansas City Airport Tiffany Spr

The breakfast is cheapy and meager. I had my identity stolen here over their WiFi. Will NEVER go back. Front desk is friendly but will literally nickel and dime you for every little thing so beware. I did enjoy the floor plan of the type of suite. Located far-off by the airport so not exactly an ideal spot.

The room reeked of carpet deodorizer. We didn't have hot water the night and morning we arrived. The wall was damaged between the toilet and the bathtub. The island between kitchen and living space was bowed downward. No lighting in the living space. Aside from the foldout couch the only other place to sit was a rolling desk chair at the island. Breakfast provided was: Coffee, Oat Meal, Packaged Muffins, Breakfast Bars.

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This was always a great hotel to stay at, but this time, the front desk person, her name was Rin, was absolutely rude. She denied checking me in saying that the paper copy of my driver's license that I received directly from the license bureau was not sufficient for checking in because she couldn't get it to scan properly. I told her that I had just gone to renew my license and that was what the license bureau gave me until I received my actual card in the mail. She told me that unfortunately her manager did not care and that she was unable to check me in or refund my money. Then when I asked to speak with her manager, she said that I was not able to do that until the next afternoon.

The worst experience of my life. The room was not ready. When we asked to have the dishes delivered to our room for our kitchen AS PER THEIR IN ROOM AD they said I had to go down and carry them up myself, I can’t do that I have lift restrictions. We could not make food in our kitchen because of this. The room was no where near clean we refused to even eat in the room it was so gross we got takeout and ate in our car. Shortly after arriving my grandkids ended up pulling out a moldy bloody bandage from right under the bed where his shoe was. When I called down to the desk to request the room be re-cleaned three calls no answers! I had to order ice be delivered because the ice maker was turned off before we arrived and we had no ice. I cannot begin to tell you how horrible this stay was for us!

Room smelt like wet dog… purchased an air freshener plug in- still didn’t help- it’s embedded in the room. Stayed 3 nights- no one came to freshen room or bring new towels. Free breakfast is oatmeal packets, prepackaged muffins and coffee

The hotel itself had an odor to it. Also they mislead me and racially profiled me. They ended up turning me away for no good reason and couldnt be reached when I asked for a refund.

The carpet look old and destroyed..the towells smelled mildewy...and the cold water took to lomg to come on...

It was as expected as they say on Google.

Old and dated.

The entrance was covered in snow, no one had cleared it for days

The hotel is remodeling. There is no notice of that on the booking and that whole hotel smelled like glue, which made me sick for the next two days.

Overall Satisfied

Upon arrival customer service representative was doing laundry. Waited time before another guest told us she was in the laundry room. We realized your under construction, electronics not plugged in the room and construction dust everywhere. Sheets dirty. Had false eyelashes stuck on the sheets!!! More than gross!!!! Very poor experience. Don’t feel enough staff on duty. Consider shutting down during the construction stage. Would not recommend your company. Thank you.

It was very not comfortable the beds were hard the shower was not working good the bath was not good the hot water was almost off to get it fairly warm took forever to warm up

Good

This place should warn customers that the entire property is under construction. They sure charge enough

Poor breakfast options

Once I got here they didn’t had a room ready, (check in says 3pm, I got there at 7pm,) there was plenty of time, I waited and they gave me a dirty room, they were changing and doing some arrangements in the hotel and kept noisy all night, there was a point i thought they were coming into my room, worse hotel ever, won’t accept any complaints or make any refunds or any voucher

It was close to the airport.