Overall Ratings & Reviews The Landmark London

We visited the Champagne Lounge yesterday evening at around 21.40hrs. It appeared to be open but there were no staff visible. There were a few people sitting in the lounge but many of the tables had not been cleaned and were covered in glasses. This is the only disappointing part of our stay. We walked around for a minute or two, still no staff so we went to the Mirror Bar.

Lovely room, but hard bed didnt sleep properly, found the 3pm check in bit frustrating it meant we had to rush alot of things, leisure facilities like pool sauna and steam room could be better given the price (savoy has menthol steam rooms and much cleaner, shower in room bathroom was not hot enough and it was way to powerful i suffer from acne rosacea and it really aggravated it because it was too strong so had to be quick

Bad experience, dismissive staff. A hotel that clearly does not want to give the VIP benefits it offers yet uses the badge to help get bookings from customers. Very disappointing and staff did not handle the matter and issue remained unresolved.

Excellent customer service. Will visit again

Excellent service and accommodation.

Excellent hotel. Only minus. No charging stations for iphones next too bed

Worderfull experience

The property is excellent, the staff is very friendly, and access to the Tube is convenient.

Nice hotel in a great area.

A good stay. Front of house staff were very good in taking care of me and offering a drink while I waited for the room to be ready and assistance. None of the VIP perks were available this time and an odd interruption by room service twice which wasn’t requested. Will need to ensure the do not disturb button is pressed next time! Dinner in the grand central was very good, excellent pie 👍

The rooms were well destined and quiet considering the location. Lovely ambience. Great breakfast!

None

This was such a beautiful amazing hotel. The stars were so lovely and the room was even more beautiful than in the pictures. I loved it and so did the children, we cannot wait to come back.

Convenient

The breakfast option was exceptional. All the staff members were so nice and welcoming.

Exceptional hotel. Nothing is out of place!

Wonderful hotel, excelente service. Highly recommend this hotel.

Wonderful decor Xmas. Great music in the champs bar. Clean room & plenary of room service. Lovely gifts from hotel upon arrival. Beautiful suite.

Great as always

Booked this hotel a while ago. Realized a month ahead of our visit that we’d swapped the dates around for our trip. Tried working with the hotel to reschedule. They refused to accommodate us even though they had openings the week that we intended to book. We had to book with another hotel and eat the cost of the error. It would be understandable if the error was caught the week before, or there was no availability, or the stay was a low-demand timeframe. However, the week we’d booked was the week of Christmas, we caught the error a month in advance, and there were available rooms the week that we needed to reschedule to: the week of New Years. We pleaded with the staff to reconsider as this would be my family’s first trip to Europe and the hotel was booked for my son’s birthday, but they could not be bothered to be understanding or even compassionate. A hotel this expensive should be more helpful and adaptable.