Overall Ratings & Reviews Marriott Puebla Hotel Meson del Angel

We arrived in the later part of the afternoon. Staff was very friendly and efficient. We enjoyed our dinner at the Prime restaurant which is conveniently located at the hotel. We will definetly come back in the near future. Oh and we love your cats!

Me gustó Mucho, la atención es muy buena.

Nice place close to offices

The hotel is a great little oasis of quiet right off of a crazy busy street. Staff are friendly and efficient. The food service is acceptable, and better restaurants are a walk (if you are confident enough to cross the street) or a short taxi ride away. Rooms are clean, comfortable, and quiet.

everything ok

I went to a seminar and the service was outstanding.

Nice hotel

I just bought an executive suite and they did not wanted to give that one because they said that is not for dogs but a single one very small, I just said no!!! I am not going to accept it so they gave me the room 214 instead of something horrible! The 118 I really recommend to people NOT TO ACCEPT IT. It is small dirty without water service at the toilette (they said it was going to be fixed once people inside!) the staff at the front desk the WORST including the coward female manager that never came out but her subordinates. I REALLY TELL YOU! Do not Go To that hotel I mean IT IS MOT A MARRIOT !!!! In the facts!

Amazing gardens

Nice and clean

We stayed at this property previously back in January and loved it, so we booked it again when returning to the US. At check in, we have a pet, small quiet dog. We were told there would be a $35 pet fee, which we knew from staying in January. When charging the $35 pet fee, they charged us $804 pesos, which is approx $45. When I questioned her, she said, no that was correct and that it was because of taxes. I know for a fact my credit card was only charged $35 in January. I let it go as we had already had issues with our truck getting here, spending over 3 hours in the morning getting it fixed, then driving 6 hours to get here. We get to the room, all is fine until we try to put things in the refrigerator that need to keep cool, or they will spoil. The fridge BARELY cooled, I think the room was cooler than the fridge. We made sure it was plugged in and turned it all the way up. Still was not getting cold. Called the front desk. They sent someone out. He checked it, saw it was up all the way. We called back to the front desk and they basically said too bad, it’s turned up all the way. Not really a solution, we already knew that! Apparently there is something wrong with it. So now, we not only were overcharged, but have to throw away the food we had that needed to be refrigerated. Definitely not helpful front desk staff, and that was not the case in January. We will definitely be looking for a new hotel for next year.

Nice location with easy access but a little bit noisy due to a high car traffic avenue in front of one of the buildings

Excellent hotel we enjoyed our stay the restaurant was not the best but everything else was great

Location is not close to any good restaurants or attractions.

Very pretty grounds

Perfect Stay for a business trip

Everything was great

Love this hotel. Dog friendly and room service.

this is our fav. hotel. The staff are the best. The food is good. The beds are fantastic and if you have dogs you will love the room the have .

This is a lovely hotel. I stay here every year. Dog friendly with lots of green areas for the pooch.