Overall Ratings & Reviews Boca Plaza by Lowkl

Total Dump! Cockroach gretted us when we checked into our room!

Came with my family and kids pictures shown online are not the same and didn’t give hotel vibes more like motel then when we was at the pool saw a guy that you can tell wasn’t a guest come in with a bike and get in and nobody said anything then our ac was leaking we called front desk and said they didn’t have anyone till tomorrow and we they never came. Then they had people argue by the pool and there was nobody to bat a eye

The hotel room was dirty and very dated. Couldn’t even feel comfortable sitting in the room with how dirty the room was. Couldn’t shower with how rusted and dirty the shower was.

Easy check-in… super comfortable beds

I had an issue first night with the toilet not being able to flush first of all there weren’t no phones in the room so I had to walk all the way back to the front desk and told him my flush not working he replied and said “Yes you have the room I remember we just had a client complained about the same thing” Soo you knew of this problem but yet still put someone in there. Nonetheless I had to wait until 9am for the maintenance to come because they didn’t have an over the night THANK GOD for my husband who fixed the issue, because again NOONE ever came the next day to fix it! Also no room service to fixed the bedroom throughout the day? They said they only clean the rooms when it’s requested like what that didn’t make any sense to me I thought I was supposed to feel welcome nice and relaxed… the pictures was from a model room. The real rooms floors looked like it was filthy and the there was no water pressure in the shower and the tub!!?? The floor of it was rising up ugh needless to say worst experience ever at a hotel you get what you paid for even less SMH

The room was clean and comfortable, the staff was friendly, and the location was very convenient. Would definitely stay here again.

Very nice. It has its problems with broken Ice machines and room safes but much of the Hotel is extremely nice and at a good price.

Hotel seems decent. Not sure if it's a hotel. There was no front desk in the morning to check out. We received a message stating that we would be given a keypad code to enter the room, but we never received it. It was a regular key that was changed to keyless while we were there. We were told a member of management would be present when they would open rooms to change the key system, but it doesn’t seem there was anyone with them. Upon returning to our room in the evening, all the dirt, wood chips, and dust from the door entry system being changed were left on the floor at the entrance of the room. Upon going to ask the front desk to have it cleaned, there was no one in staff that could go as the cleaning staff left at 5 pm. None of the elevators were working either. The Tiki bar had very cheap drinks and live music, and the Hydeaway restaurant had good food and very nice staff. Don’t think we will stay here again.

Overall, the property is in need of updating but the rooms are clean, the bed is comfortable, the shower is hot and the surrounding area is safe.

My stay was good. The front desk staff was nice. My room was clean. If I had to nitpick the door lock could have been more secure but maybe it was an older property. Other than that not bad!

It looks like a very nice hotel from online and even the lobby area was very nice the guest elevator is not in working order you have to use the employee elevator the mattress in bed in our room was terrible it definitely needs a replaced I thought it was going to break in the middle of the night with just us laying on it we had no washcloths in our room we asked for some and they did not have any we asked for extra towels they did not have any check in was very easy and the ladies at the front desk was very nice

The biggest complaint that I have is the cleanliness, or, more accurately, the lack thereof. There were roaches and bugs in the stair wells, halls, and elevator, of which I had to use the “service elevator” because the guest elevator didn’t work. But, even with all of that, I didn’t complain. I felt that I could make it work because the room wasn’t terribly dirty and I never found a bug in my room. However, I received terrible news, the worst that you can get about a family member, and had to cut my 9 day vacation to 2 days. They didn’t care. To book the room through Expedia I had to pay for it all up front and it was non-refundable. The price wasn’t any different had I been doing the reservation day by day, so there was no advantage to me, but I did it all at once anyway. They don’t care that someone died. That I could NOT have foreseen this. They just wanted my money. They got paid for an entire 6 days without me getting a dime back. But, that is okay because I now know that I will never stay there nor use Expedia again. Lessons were learned. I will be posting this review on every platform possible. Traveler beware.

it was an easy distance from training location.. very easy to navigate in and out...

The room was very nice, ive had a few issues in the past times ive stayed here with door locks not opening and toilets not flushing, but staff are so quick to fix each problem or get us into new rooms, its an amazing place, and only 65$ a night! I always book this hotel when in or near miami. Its great, definetly recomend it.

I’m in hotels all the time for work. Never experienced anything like this place. It was bad from beginning to end. Opening up my suitcase to roaches coming out was definitely the highlight upon coming home.

The hot tub need to be cleaned out I found a use condom in the hot tub along with cigarette bud. There was lawn debris in the hot tub. House keeping was great except they did not leave no wash towels for me to use after they clean the room.

The receptionist was very polite and assertive

Too many things to write, but they lie on line about their hours. The pool is open. The black lady at the front desk called me an idiot in front of my eight-year-old daughter. There is no Wi-Fi no hot water no television a person sleeping in their car outside my room door couple feet away A fire truck came in the morning and alarm woke up the entire complex. And to have it all off bedbugs I have proof I saw the room upside down bombed out a couple days after I was there because my daughter was attacked and they won’t do anything about it. They know it was from there and they say it wasn’t.

Too much noise at 2am until 6am with loud parties completely unaware that other people exist on the planet and are trying to sleep!

Good team it’s very clean Hotel I love it fantastic