Overall Ratings & Reviews Residence Inn by Marriott Rochester West/Greece

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This hotel is set back off the main road but only a stones throw away grom many restaurants! Since its set back off the road on a private drive it is extremely private and makes you feel safe. The staff was incredibly kind and helpful and even gave me some recommendations on their favirite pizza shop to try in the area. Our suite was 1. Super affordable and 2. Absolutely huge! Perfect for me and my boys. We even have a small, fully stocked kitchen which was such a nice touch. We used the pull out bed as well as the main bed which was super easy to get out and ready. We took advantage of the pool area which was clean and stocked with towels each time we went. All in all a great stay for a great price!

Excellent

Great place

Clean, spacious, and very friendly staff.

Always a pleasure. Staff is friendly and helpful.

Liked everything about this hotel

Nice hotel. Staff was nice and it was clean

This residence Inn has excellent management. Very clean. Excellent exercise room/gym. Excellent not Management/Front Desk personnel.

Hot tub was nice

It's clean, quiet, excellent customer service and nice big rooms

We overall enjoyed our stay. The hotel is clean, quiet, all the staff members we encountered were extremely friendly. Their system was down when we tried to check in, so that was slightly annoying when we'd been going all day long. It didn't take long to come back up though. When we got to our room is wreaked strongly of cigarette smoke. I was told they don't allow smoking indoors, so I don't blame them. It's the fault of the inconsiderate previous guest. However, when housekeeping cleaned the room before we arrived I feel like they should've noticed and said something to someone. Management moved us in a new room with ease and came to smell the cigarette room. New room smelled a lot better. We had to ask for sheets for the pull out couch, I would've thought they would have been supplied in the room already. One of the extra pillows stored away had what appeared to be dried blood on the case. The friendless of the staff definitely made up for all of the little inconveniences. The hotel is overall clean and very nice.

The location of the hotel provides easy access to all of Rochester. The staff was friendly and courteous. Good breakfast. However, the facility sorely needs a makeover.

Had a great time

Great location, room was pristine, and breakfast options were great.

Nice I will come again

STAFF IS ALWAYS AMAZING.

Needed extra blankets for the pullout couch. The staff were very helpful and courteous.

Very comfortable

Great pool/hot tub and room was a good size. Only a 10 min drive to museum of play. Good spot for families