Overall Ratings & Reviews Best Western Plus Franklin Square Inn Troy/Albany

Great location near stores, restaurants, and the river. Updated rooms, fantastic breakfast included.

Pros: Easy parking, easy to locate and get to, clean presentation. Cons: Can be pricey during peak season because there arent many other modern hotels around. The area around is great on the river side, and suspicious a few blocks over.

Location and facility were top class

Very small room, especially for a king size bed. Tiny and almost useless pillows for the king bed. Windows allow much street noise like music from a club or restaurant party across the street. Otherwise, bed was comfortable, bathroom was clean, shower nice. Breakfast was okay. There was an issue about the amount of the charge for the pet fee (Expedia showed a different amount than the hotel shows on their website) but that was finally resolved after some initial back and forth discussion. Overall a 3.5-star experience.

Room was fine. Window view of air handling system not so great!!

Friendly staff, clean room. Took a star away for no in-room coffee maker, noisy HVAC, no usb ports (and only one outlet by the beds).

Very nice and quiet stay. Continental breakfast was also nice.

A great value hotel close to Troy centre. Very helpful staff and good sized rooms.

The hotel was clean and inviting from the moment we stepped inside. We were greeted kindly by the front desk staff and found our room was clean as was the bathroom. The breakfast was good as well. I would easily stay here again.

AWESOME dining options!

Na

Great stay here again! Super convenient location and clean hotel.

Young man at the front desk was very helpful

Stayed there for 2 nights. It was a wonderful stay.

Came into town for son’s graduation. Whether wasn’t good, rain but overall a nice stay.

The room is very small, their breakfast was very worst, they are very sting don't put any fruits like no banana's or oranges or apples, nothing and no probiotic yogurts, there was no enough Oats also they don't even refill it even though it got finished by 8:00am which is so bad. I didn't see any kitchen staff was available there to help and no one was refilling. FYI their breakfast will finish at 9:00am i never seen and never heard that breakfast ends at 9:00am. One of the worst breakfast i had in any hotel in North America. Then their bedsheets started smelling bad. They barely provided one handwash bar in the bathroom for family of four which is very tiny one. I have no complaints for the front desk guy he was cool. Definitely i will not be coming back again.

Great stay super convenient location in Troy. Very clean rooms.

Accommodated our early checkin which was a huge plus for us after our long flight! They forgot to let us know we needed to specifically request for housekeeping which was a bit of a downer. Otherwise - good staff/service and they serve breakfast which is super convenient to get a headstart to the morning.

The price was right and the location was excellent. Came into town for a show and was able to walk to the venue. Staff was friendly and the breakfast was better than expected.

Proximity to RPi for Athlete families is great