Overall Ratings & Reviews Macdonald Kilhey Court

Old fashioned building in great shape, would recommend to anyone staying in the area

The bedrooms were comfortable but the waiters let the side down with their reluctance to serve us the breakfast we asked for. The Saturday staff were very efficient and courteous but the Sunday shift were altogether different. They claimed they were extremely busy when the hotel was far from full and not catering for wedding parties. We had been waiting thirty minutes for our food to be told that they had not taken our order which was standard fare to the menu. It took a further fifteen minutes to receive our order without any accoutrements to the basic dish. This hotel is one of our favourites and we have never had cause for complaint before. Moreover we respect the staff there and have come to know many of them on a personal basis. So we felt very let down by our experience this time.

Staf were out standing from first moment we entered the hotel . Girls at breakfast service could not have done any more to help us . Will definitely be staying again for sure

Hotel is rather tired and dated. Room somewhat dusty and in need of refurbishment though bed was certainly clean and comfortable. Excellent breakfast with very good choice. All the staff were friendly and helpful. One thing which was not acceptable was that the smoke alarm in my room had been covered with a plastic bag. Most likely from a previous occupant but should have been spotted and removed by housekeeping. Overall reasonable value for the price of the room.

Nice hotel with a nice walk around fishing lake at the bottom of the garden

Booked the junior suite. Didnt come with a bathrobe as it stated, no fresh water in the room. Jaccuzi bath was hard to turn off due to button. No body wash in the shower bit. Other than that the place is stunning and the staff are amazing so i would go back

Great hotel very traditional - breakfast great

This is a beautiful building, the blurb says it’s recently undergone renovation…. Not sure where, it’s tired, we had a Deluxe King Room, there was a good tea tray when we found it, a big metal tray with two water glasses but no water, there was only one bedside table not two, no useable plugs near the bed and no light over the mirror in the bedroom. The bathroom was clean but tired and the water pressure was poor. When we checked in the lovely lady asked us to fill in the forms with pencil as they didn’t have any pens?!? The hotel bar wasn’t well stocked and lacked and snacks like crisps or nuts, if you order a cup of tea there is no biscuit and the staff “don’t have any” they can give or sell you, apparently they used to have snacks. Not enough staff at breakfast to clear plates, you needed to wait for staff to be available to come to serve in the bar, whether time of day. If feels like a key member of staff has left and things are getting missed. It’s a shame we looked forward to a treat stay away in a nice hotel and we were disappointed.

Nice hotel and pleasant and helpful staff.

We enjoyed our one night stay in the hotel.The garden were quiet and.had a partial view of Worthington Lakes. There was no food available when we checked in so had to ha e our evening meal at a pub nearby,which was no hardship. PThe room was nice and the bed comfortable.

The junior suite was not what the picture showed at all for bedroom suite we would of been better off in normal double room . So dated & not very clean in corners of room cobwebs around bed too Linen was spotless .Not even tissues in your bathroom or room at All Never seen such dated bathroom before in a macdonald Hotel Restaurant menu choice of two or three items very poor & no wine List except a choice of house by glass . disappointing stay . Felt sorry for staff who are trying to do their very best.

Staff were friendly. I arrived quite late so didn't have much time at the hotel. Could do with a little more upkeep but that kind of thing doesn't bother me. Bedroom was at the end of a long twisty turny corridor, up and down steps etc which was fine for me but not for elderly or mobility issues. Room was cosy. My main concern was the cleanliness of the bedsheets. There were numerous marks and short hairs. I actually ended up taking the sheet off and turning it over, slightly better on the other side but far from ideal. If I had noticed it earlier, before being in my pj's and ready to fall asleep, I would have gone to reception and complained. The bed was comfy. In the morning it took ages for the shower to run hot, I was about to give up after a good 5 mins but then it finally got hot. Breakfast was great. Lots of hot food available along with continental options. Conservatory is lovely for sitting and enjoying a nice quiet breakfast. Overall enjoyed my stay, just a shame the bed cleanliness. Please improve this!

Nice stay comfy spacious room but not in main building but in adjacent annexe which felt a little neglected.fabulous gym but no spa open.large room comfy bed plenty hot water and clean throughout Breakfast finished at 9am a little too early for us and some things had run out But still had a heart mesl

Often you could not find anyone on the staff. Front desk usually empty. Room could have had a small fridge, microwave and the safe that was provided should have been securely mounted so someone couldn't just pick it up and walk away with it! The atmosphere was very nice, food was good, but ran out some things one day. Employees were very nice and helpful if you could find one.

Was ok

Very nice hotel, quiet and lovely building

Good location and price however the hotel needs a facelift in corridors however the other main areas seem ok For some reason we only had one bath towel and one cup in our bedroom?

Too warm and too many up and down stairs to get to each room.

Free parking friendly staff nice clean room nice dinner and breakfast

the hotel was great and so was the staff.however we had bookes because of the spa which since the refeb had been shut.so we felt it was not that great value and would have picked somewhere else