Overall Ratings & Reviews Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Booked a superior room that says it was accessible. However, when i turned up to the property. I was told it was up the stairs. the ramp to the front door was extremely steep and very very difficult to get into. The disabled toilet was too small and ended up getting stuck in it.

Hotel 3/5 stars Restaurant 4/5 stars The staff were great and the location was good for access to Troissachs and Loch Lomond areas. I was just disappointed in the upkeep on the hotel portion. I walked into my room and it was very musty (smelled like it hadn't been aired out in a long time) and even leaving the window open didn't help. The bathrooms was serviceable but very outdated. The hotel really feels like it needs some upkeep and a little remodel. I don't think I would choose to stay here again given the condition of the room but it was a place to sleep.

Great food rooms too hot no remote for tv.

Following a knee injury I was unable to attend this hotel, I E Mailed the hotel and they were not interested as booked through Expedia and you only get the option the communicate with a robot at Expedia. In the future I will book direct with the hotel

Beautiful building however neglected in all areas. Problem with the heating couldnt turn it off as no hot water then.

The overall stay was good the staff were very helpful and friendly and the hotel itself was nice however ever so slightly dated and the room was boiling and no way we could find to turn it down. The breakfast was a standard buffet breakfast and was decent quality. The pool area seemed clean and well maintained but the steam room was out of service. My only criticism of the pool area and the hotel as a whole is the changing area for the pool as there are no individual changing areas in the mens changing room and there were two young girls in there which i felt to be quite inappropriate as i had to leave and wait for them to finish up before changing. All in all we enjoyed our stay and will likely be back.

Great little spot!!

very comfortable place, well situated - the only down side was 30 stairs to get to our room - but it was a comfortable room. the swim and gym facilities of course were a real bonus - added to our value

Lovely old hotel if lacking in room ammenities. Place was certainly showing some wear.

Love the breakfast. Also room is big. Nice place.

Great location.. great for walking & hiking.. close drive orcwalk to many attractions

Staff are good. Property clean and tidy. Breakfast was OK.

Breakfast was adequate

I understand that this is a really old hotel but it was not clean in the slightest. Thankfully some employees changed the dirty bedding but the rest of the room was terribly dirty as well.

Great location. Good food , staff were helpful and the hotel was lovely. The only downside was the bathrooms need modernising a they are a bit dated with some of the tiles and decor old

The suitcase shelf was extremely dusty, so were parts of the bathroom. The tissue box was empty (except for 2 tissues) and not refilled after the first of two nights. The shower was on a hot setting, too hot to have a shower, nobody was able to adjust this to an acceptable temperature. The TV remote control didn't work. One of the bedside table lamps had threads hanging of it and was not working. It was the worst hotel which claims to have a 4 star rating we have ever stayed in. Hotel staff at reception and breakfast didn't make us feel welcome. The room was quite noisy, too, from 6.20am but also during the night.

Enjoyed stay but been here 7 year ago starting feel tired

Nice old building, friendly helpful staff, good leisure facilities. I know it's not easy but it needs some money spent on it cos it's a bit tired. Had to change rooms cos tv not working. Only one chair in each room for two people? Pay £12.50 extra for a cooked breakfast which is not kept very warm and served on stone cold plates. Expected better.

My husband and I have stayed at Buchanan arms a number of times as a couple, we booked a return stay with our baby and the entire stay was a massive let down . Check in was fine and the girl was lovely and welcoming, our room was clean and spacious and nice and warm. Unfortunately that’s where the positives ended. Our room was right after the lounge area, so we not only heard every single time anyone used the public toilet/hand dryers, but the live singer who was on until after 11pm in the lounge was so loud it made it impossible for us to get our baby to settle for bed. I specifically phoned ahead of our visit to say we were bringing her with us so I thought this would have been taken into consideration when dealing with room allocations and expected a quieter more peaceful area of the hotel. Our awful nights sleep was further interrupted when the fire alarm went off twice at 7am in the morning waking our already grumpy and overtired baby. Not exactly the relaxing stay we had hoped for!! We hadn’t made a reservation for dinner but went down on the off chance that there would be space for us. The attitude from the man in the restaurant was disgusting. He was very dismissive and basically told us to go away when we said that we hadn’t made a reservation. I understand we should have booked a table in advance but his attitude and the way he spoke to us was horrible and extremely uncalled for.

All good, no comments to make