Overall Ratings & Reviews Extended Stay America Suites Atlanta Kennesaw Town Center

It was an ok stay. The kitchen area looked like it had been used up. The bed was nice and clean.

The fire alarm went off at 5 am which can happen but the staff was very inexperienced in how to handle it and gave no real explanation as we lost sleep and left with the alarms still going on and off.

Great Staff👍

Great Location to stay

Great Staff!!!

Tried calling multiple times 4 hours before I was going to be there cause I figured I would be nice enough to let them know I would be a after midnight Check-in. After phone ringing for 30 minutes and multiple recalls, I called Extended Stay reservations and asked them to call and then was put on hold for another 10 minutes before I hung up. I called again a hour or 2 after the first initial calls, and it sounded like someone answered but I couldn't hear them and they couldn't hear me. I did this twice and both times it was just silent. Once I arrived at the hotel, was told I had to wait 50 minutes until 2:30 a.m. before I could be checked in. I arrived at the hotel at 1:38 A.M. I had to sit out in the parking lot fir 50 minutes before I could get checked in due to the hotel not having a working phone so that I could tell them and they could just easily had gone ahead and did the paperwork when I arrived, since they alreqdy had all my card info to reserve(hold) the room. Very unprofessional business and hotels.com should drop this location from its sponsorship as it tarnishes your reputation as well. I will be having a heated discussion tomorrow when I wake up to get this refunded through you since the hotel said they couldn't do anything about it and wont even offer me a hour stay past check out. I don't leave reviews except for when it is really poor service and making a customer wait outside in your parking due to your(hotels) inability to have working phone at front desk

Clean, affordable and had many options to eat!! We needed one night and this was great!! Also the bed was comfortable!!!

I enjoyed my stay here the staff was really great

This property is very well maintained and the staff are very friendly and very professional they are always willing to help and assist you with any questions issues or concerns!! I will definitely recommend this location to all my family and friends!! Keep up the great work guys

Great place to stay

Room 214, 3/28/25--2 luggage carts in the hotel. 1 with 1 flat tire, the other with 2 flat tires. Difficult to push a load of luggage with flat tires. An egg container in the fridge with 2 eggs. A carton of milk with 1 inch left in the bottom. An empty box of brownies and a used roll of aluminum foil in a drawer. Was the room even cleaned? TV didn't work. The front desk guy said we could get another room, but it would not be what we paid for, and he couldn't replace the TV because it was secured to the cabinet. It was not. Bed was made with a dirty blanket under the top sheet. Who puts a filthy blanket under the sheet? Anyplace is better than here.

Just staff are nice

Extended stay is a disappointment no matter the State. Am done giving this company a chance. Never again

Everything in this place was old, cigarettes burns all over the place. Leaks in the first room that we didn’t know where it was coming from. The toilet was stopped up and the second room that I had to move in the kitchen sink had a leak was leaking and also the first room that I had the kitchen area for the stove did not work. This place is horrible and I would like some of my money back. I would not advise no one to stay there but the front desk people are great.

I don’t like the Expedia customer service I’m calling to check about my refund. Nobody give me any answer when I’m going to receive my refund .

This property needs a lot of work. Seems to cater to transits. Upon arrival some man tried to "help" me with my bags and he did not work for the hotel. Ther wer no plates, glasses, silverware, pots, plans in the rooms? Felt unsafe with my child. Only shining star was the person who checked us in a petite woman with dark hair and glasses. I would never go back to this hotel or recommend it to anyone.

I had to go buy cleaning products just to clean the shower and the toilet before me and my partner could use it the curtain fell in the middle of the night scaring me the ac didnt work the room was hot

I came for a staycation with my partner. The young lady at the front desk was extremely friendly and polite. The room was clean for the most part. There was some weird brown splatter on the wall, but I didn’t want to investigate what it could’ve been for obvious reasons; and there was some hair on the sink from where someone shaved. Otherwise everything else was tidy. The bed was hard, but I managed to get comfortable enough to sleep. My only gripe is the noise. I was on the side close to the stadium, so the music coming were there was a little irritating, but it didn’t last all day so I got over it. Overall it was okay for a last minute decision.

cafe da manhã, não é somente cafe e agua quente com barra de cereais !

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