First the phone did not work, usually not an issue except when you need to reach the front desk. There was no remote for the tv, I had to walk to the front desk to get one, the lady gave me the best of the three and the batteries died after five minutes of use. The bed slept worse than the air mattress I use for camping. The worst part was the heat. Set on 69 it ran constantly and turned the room into an oven, and if I turned it down to 68 the it only blew out cold air and no heat at all. This was Extended Stay’s last chance with me and they blew it. I will no longer stay at any of their locations.