Overall Ratings & Reviews Holiday Inn Express & Suites TROY by IHG, an IHG Hotel

Fast & friendly service! Appreciated staff telling me about rooms for the visually impaired, that I’ll use when unaccompanied

My family of 5 checked in for a 4 night stay while repairs were being done on our home. We didn't arrive until 8 p.m. but were told we couldn't check in due to no rooms being cleaned yet as their only cleaning person had quit mid shift earlier that day. After waiting for rooms to be cleaned we were finally able to check in. Our rooms were clean in the bedroom area but the bathrooms were very dirty. The faucet for the sink was broken and about to fall off, the tub had dirt all around the seams and in the center of the tub. Also, we found out later, one tub would not drain properly and you had to shower while standing in the water that was collecting in the tub. My kids changed into swimsuits and got into the pool which was freezing cold and within half an hour maintenance came and told us we had to get out of the pool as the chlorine pump had stopped working. We asked when it would be repaired and he estimated the following morning but it remained broken with the pool shut down for our entire stay. The breakfast was decent. The front desk staff were very friendly and helpful, especially Rob. The beds were comfortable.

We couldn’t get clean towels. The entire place was so cold along with the pool.

The shower drain and the bathroom sink drain was very slow. There was what looked to be remnants of crackers or something that had been smashed in the hallway right outside the room when we checked in and it was still there when we checked out.

Rob at the front desk 2nd shift is amazing!!!

It was nice acd cleane. I hot there early and was able to check in. Breakfast was nice

Thanks

Have stayed here 2 now! Both times the rooms were clean! The gentlemen at the front desk was very polite as well and good with my little ones.

Staff was very helpful..

It’s simply amazing

The hotel was very clean and has a welcoming feel. It is conveniently located near the interstate, close to multiple restaurants, a Walmart and gas stations. The hotel provides bottles of water in the lobby and fresh baked chocolate chip cookies on weekdays, a charming perk. Most notably, any staff we encountered were friendly, professional and invested in the quality of our experience. I have to express that we particularly enjoyed the variety and quality of breakfast items provided, which was included in our stay. The woman that provided breakfast service, Karen, was particularly kind and went our of her way to ensure we had everything we wanted since we came down near the cut off time. If we ever return to this area, we would stay here again.

I love Holiday Inn Expresses and like to choose them when traveling. This was very nice but some things were broken in the room that needed fixing. The dining room where breakfast was had a very sticky floor. Stains on the carpet in the hall were evident. Not the usual standard for an Holiday Inn Express.

We had a great stay. Only issues were that there was no cream cheese available for bagels. Also, the shower head made a very loud screeching noise whenever the water was on. Overall good stay, very clean rooms and welcoming staff.

Nice spacious room.

Great stay, very clean and comfortable. Breakfast selection exceeded expectations.

Very nice room and clean.

Nice renovated property. Very comfortable stay. Pleasant staff.

Nice hotel and the staff was great!!

Hotel disregarded a known boil advisory for the area.

The front desk clerk was very friendly. Bed comfortable, rooms spacious. Our overall stay was good. A few things that could use attention: the tub could have been cleaned a little better, the water pressure and temp. could improve. Water got lukewarm, never hot. It would have been nice to get a message/text that the pool was closed. We weren't even told upon check-in. It was one reason I chose this hotel so it was disappointing. Breakfast was delicious with many options and I liked that it was available until 10am.