Overall Ratings & Reviews HomeTowne Studios By Red Roof Eugene - Springfield

Dreadful

No basic amenities.

Small dresser pulled away from wall. Drawers falling open and whole dresser falls forward. Bathroom sink did some leaking. We thought queen beds but were double beds. But it was clean.

The place is simple and bare bones. The only complaint I have is that there were no dishes, dishwater, utensils, or anything at all in the kitchenette. I booked this plate only for a night hoping to cut some fruit and heat some soup. That was not possible. Bummer, but otherwise the place was clean and the staff was helpful.

Not very clean, things left if the fridge. And bed was terrible, springs in our backs .

Staff are always helpful and pleasant.

Just had a strange experience when it came to checking out. My card was charged when I checked in and the funds were taken out of my account. I got am email when I checked out showing zero balance. My card tried to be charged again later that day. Still haven't received My $75 deposit eithet

The room was EXTREMELY dirty

Room was a non-smoking room and yet smelled like smoke There was no television controller in the room Didn’t matter we just crashed and left the next morning Property was a little rundown

Room smelled like weed and cigarettes. Bed was uncomfortable and sketchy homeless hanging out in the street nearby. People yelling and cussing in room nextdoor. Weed smell was very strong

Bring pillows, bed is comfortable & clean with very nice & clean comforter. People living at property were very kind. Area is noisy outside due to road traffic but quiet in the room. Shower has a small seat which is helpful. It is afordable & that was welcome when other places in the area were very expensive. The location is good once you are familar. Signs in hallway tells you to bring your trash to first floor bins. Paperwork you sign looks overwelming. Perhaps a simple sheet so it is clear. I felt safe & this is probably due to strong & firm management. There is a positive feeling the people living here care about each other & were helpful.

They are some of the most courteous and accommodating staff and hotel I've ever stayed at and I was in a desperate time of need. I would recommend this place for anyone who needs a place to stay especially for longer term.

There was human feces caked to the disability seat in my shower. I was told no one else would clean it for me and they gave me supplies to do it myself. Then when I complained to a woman she lost my refund by “pushing it through” when it was comping the wrong day, she screamed at me and kicked me out. I was comped the wrong day when the manager was trying to reimburse my expenses for cleaning. And one of the employees instead canceled the refund. Screamed at me. And kicked me out. All because I complained when I found a huge amount of fecal waste caked to the disability seat in my shower. I told them I’m disabled. I have OCD & PTSD that makes this sort of thing extra overwhelming. And this is a lot for me to deal with by surprise. So they kicked me out. No explanation. The attendant said she was really sorry and didn’t know why. It was clearly because I took photos of the feces in the shower when I was scrubbing off the disability seat. The filth in this photo is caked up feces.

I found human fecal waste caked to the disability seat in the shower. It smelled of sewage and I stood in it and slept afterwards once before I even discovered it. I told the staff I’m disabled and cleaning this by myself and by surprise was immensely difficult and disgusting. The manager Anjel offered me a refund. But. The next day, I told them there’s a mistake with my refund. The screaming woman woke me up to tell me so. And this different employee (screaming woman) pushed through the refund for the wrong day without my consent. Losing me the reimbursement for my expenses Anjel had tried working out with me. I showed them evidence Expedia confirmed it was pushed through without consent because the motel told him to. I was asking to have the chance to speak to the manager “tomorrow.” The unknown employee instead screamed at me and kicked me out right there. She tried stealing my things by locking me out of the room without warning. I sent them a federal disability accommodation request and verbally told them of the request to not be kicked out a day early. But of course it was ignored. I’m homeless tonight in my truck. Nowhere to sleep. So far no refund and I was kicked out for telling them about cleaning poop out of my room. I never raised my voice to that woman and the whole thing was recorded.

Second hand smoke filled the room. It was difficult to breathe or sleep. Our window screen was bent. We had to ask for a shower curtain and hang it ourselves. Most of the rooms have full time residence. Our view was of the parking lot. And parking spaces were limited. I am surprised that Expedia would list this property.

Room not clean. Had to be moved to another room, still not a clean room.

Room reeked of cigarettes and had dried blood all over the shower :(

Not a great experiemce

We booked several rooms because of the low rate and that each room had a kitchenette. The first night one of the rooms got broken into leaving the door unable to lock. The property wouldn't move the guest to another room. So their only option was to either leave the hotel altogether or sleep in a room that had already been broken into and now had a broken lock. We opted to move to a safer hotel. Expedia attempted to get the money back for the unused nights, but the hotel refused. Very disappointed in both the hotel and the service and will not book with them again nor recommend this location to visitors.

Felt like home