Overall Ratings & Reviews Homewood Suites by Hilton Orlando-Intl Drive/Convention Ctr

The place is rundown and not being kept as clean as could be.

Fantastic property for anyone attending events at the convention center

Great hotel

It was a great location. Walking distance to great restaurants and activities.

Great place would be back

Only one working elevator

Elevators out of service had to walk 5 flights of stairs

Staff was great and helpful. Rooms were dated and had some maintenance issues

Nice, centrally located ,eating area often no seating available

Great location to walk to convention center. Breakfast was good. Loved having kitchen and full size refrigerator. Only 2 elevators and one stopped working. We used stairs from 3rd & 4th floors. Sofa and carpet in room had stains. No USB ports in room. Only 1 table lamp in living room and ceiling light was harsh. Quiet room.

we have stayed here three times in the last six months for tournaments at the convention center. i like that the bedroom is separate from the living space and the kitchenette. i am able to walk to the convention center for the events. however, every single room i have stayed in has stains on the carpet and furniture. the upholstery was coming off the bottom of the chair.

Absolutely will NOT come back to this hotel! Front desk service from Maria was absolutely horrible and when I called her out on it with my mom, she left and came back with a bit of an better attitude. Still was a horrible way to get to the hotel. At night I noticed the couch bed sheets were left on and dirty. Called the front office was left on hold for 5 minutes when I decided to call back. When I called back right away someone answered me. His name was Tommy or Thomas and all I have to say about him is he needs Intensive training in customer service and kindness. He hung up on me when I told him I was on hold and needed new sheets. We went back and forth to later him telling me to come downstairs to get the sheets and hung up on me. Marcus greeted me downstairs and he was absolutely great. He was very apologetic and understood where I was coming from. The next day I wrote a review and got a call from the general manager(Emma or Erie something with an E) from the front desk. I told her everything and afterwards she apologized and understood my concerns. She informed me she would not charge me parking for both nights and would give me 10,000 points. We still paid for parking and I did not receive any Hilton Points. They will always have business because it’s cheaper and closer to Universal but they lost my and my families business. I’m a travel agent and I would not recommend to my clients. Oh and the elevator sounded like it would crash every second. Just horrible overall!

Stayed for AAU nationals. Great location enabling walking to convention center. Great breakfast options amd room was spacious and comfortable. No issues and would stay again!!

Great Stay at Homewoood Suites!

Overall, I enjoyed my stay the staff were helpful, the service was timely would recommend to others.

The stay was good yet elevator was terrible shape and over look parts sticking out rails hanging. I was concerned it would break down with us in it…. On the last day of stay we had to walk down three flights of stairs due to the elevator being broke… I am handi cap and had luggage this was exhausting and reason for the above comments.. also furniture in lobby worn not a good look and our room was nice yet furniture again was blue and one piece was white plastic seat … terrible look… and no ice ??? In building full size fridge loved it and no ice.. than I had to pay for parking and it was so full I had to park off site and walk yet still pay $10 a day… not good w that so yes I liked your place but needs some work ..and I feel I paid over the value of what I received.. also the sheets did not even cover the mattress and if we have a king size bed why twin size pillows??

Awesome

Beautiful

Once in the room, I noticed a noise and found that it was coming from the shower. The faucet wouldn’t turn completely off and water was running. I think this should have been reported by housekeeping or staff before the room was assigned for new guest.

O