Extended Stay America Select Suites - Des Moines - West Des Moines

Explore Extended Stay America Select Suites - Des Moines - West Des Moines
7.0
Pleasant
From 701 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

8.4

Service and Facilites

7.6

Traveler Reviews Extended Stay America Select Suites - Des Moines - West Des Moines

Number of reviews per page
20
40
Top reviews
Kate
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was both large and clean. We were checked in with amazing friendly staff and the price was perfect. The only issues we had were, there was only 1 garbage in the bathroom, a second one for the main room would be nice. The second issue was the check out. We had a softball tournament and our game was early but the main office check in was closed until 10 am. That is very inconvenient. There should be a way to check out before 10 am. Other than the 2 issues it was a great stay.
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Hassan a
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Good
Laura
icon-Leisure
Leisure
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Holy heck. The night front desk person was rude to me when I got locked out at ~8 am. How dare I expect her to do her job! She claimed no one was registered to the room that I had checked into the night prior around 5ish. I called TWICE through the courtesy phone before she came out to tell me no one was registered. I responded with a simple "my stuff is in that room" Additionally, I could not take a shower without risking a burn. Scalding hot water no matter what you set it to
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Ismeta
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Stay was good for that price
Teresa
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It will need some updates besides paint. A good scrubbing wet vacuum would help keep the flooring cleaner. Doable for price.
Larry
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Unprofessional staff and unclean rooms. Extra firm mattress and staff requested that I pay $3.00 for extra towels and said that guests do not get house keeping services once you are staying for 2 nights
Tanya
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The kitchen was filthy....my feet were black from the floor! When we asked for a few more washcloths, we were told we would be charged. The room was for 6 ppl for 2 nights and we were only given 2 washcloths and 4 towels. It was advertised to have included fully 'stocked' kitchen. There was nothing in the kitchen and if we needed pans or plates would have to pay a rediculous amount. The room also had a wet dog/moldish smell to it. I would say that the advertising was poor and didnt live up to what was advertised.
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Lisa
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I liked that it was quiet. Staff was great . Especially Anna. Very helpful. Didn't like the fact you have to download a app for washer and dryer use
Tim
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

It is barebones and very tired. It felt like an institution. creepy feeling in general. You walk into the lobby and the receptionist has you call a number on the telephone to check in. There was no soap in the shower, a miniscule sink soap. We said we were reserving for three when we made the reservation and got a sofa bed. There were not even any sheets on it. When my son went to get the sheets he was charged $1.50! And it was not inexpensive!
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True
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

C
SAYI
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The night reception was orrible. For a family of 7 people, we sent an email to inform you that we willl be late. But at the hôtel the manager dicided to let us slepe outside. Moreover, you do not even want.to pay the money back. We did not use your property on the June 20th 2025 because the night manager who does not care about little children sleeping outside with their parents. We are very desapointed about your company. Please, do not send us your advert any more.
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Lin
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

We stayed 2 nights. Very firm beds. Barely any blankets or pillows. 1 trash can. Toilet plugged. Tv did not work properly. Lock on door was jacked up and could tell it had been busted in and screwed back on to where the screws were striped. So it probably would have not stayed locked anyways incase of intruder. Person across the hall would come out wvery time we opened our door, and stare and watch us, one time while in his tighty whities, this happened multiple times.
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Jamie
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

It was clean but not up to date. There were no usb outlets, very few amenities (such as dish soap or dish towels in the kitchen). The Wi-Fi wasn’t working
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Run down hotel. No soap in shower, no breakfast. Had to ask front desk for bedding for pull out couch and remote for tv was missing. Not worth the money spent for staying
Madine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Did not like that there was no breakfast and no one on duty at night time. Beds aren’t that comfortable.
Jacob
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great
Jacob
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Great
Alison Brianne
2.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

My partner is a veteran with a service dog and we were treated poorly and disrespectfully because the employee didn't like dogs and the manager on duty the following day matched that same energy. There was no breakfast and the only two vending machines were so over priced it blew my mind.
FRANCIS
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Very good place to stay
Kevin
icon-Family
Family
2.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Terrible. Don’t stay here. Each room has a kitchen but nothing in it. You have to pay extra to get the kitchen supplies. Not even a coffee maker. You only get 1 bath towel and wash cloth per person for 14 days. If you need more you have to pay for it. Front desk is locked up at 10 so if your key doesn’t work you have to call. On site person takes 15 minutes to come down. I had to replace key cards multiple times for my 2 night stay. It is not cheap. Not worth the money we spent.
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Number of reviews per page
20
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