Overall Ratings & Reviews Extended Stay America Select Suites - Des Moines - West Des Moines

Run down hotel. No soap in shower, no breakfast. Had to ask front desk for bedding for pull out couch and remote for tv was missing. Not worth the money spent for staying

Did not like that there was no breakfast and no one on duty at night time. Beds aren’t that comfortable.

Great

Great

My partner is a veteran with a service dog and we were treated poorly and disrespectfully because the employee didn't like dogs and the manager on duty the following day matched that same energy. There was no breakfast and the only two vending machines were so over priced it blew my mind.

Very good place to stay

Terrible. Don’t stay here. Each room has a kitchen but nothing in it. You have to pay extra to get the kitchen supplies. Not even a coffee maker. You only get 1 bath towel and wash cloth per person for 14 days. If you need more you have to pay for it. Front desk is locked up at 10 so if your key doesn’t work you have to call. On site person takes 15 minutes to come down. I had to replace key cards multiple times for my 2 night stay. It is not cheap. Not worth the money we spent.

Everything

Clean room with everything we needed.

This hotel is misrepresented in the app. Rented this unit studying full kitchen however there were no dishes, pots pans glasses silverware nothing. If you want it plate paper plates anything you have to purchase them from the front desk in a package. Or go to another store and buy your own. Was really inconvenient we were intending on cooking. Had to spend on budgeted funds to eat out. There were only two sets of towels for three adults on the reservation. There was no bedding for the sofa bed. I asked for bedding and did not get any so we could not pull out the sofa bed very inconvenient. I was not happy with this hotel. I was advised by staff that this past October 2024 they no longer were a hotel they have been transitioning no have transitioned into housing units.

Bad smell. Holes in the sheets Inconsiderate front desk staff. I had to wait 20 mins to get let in to the front door a room because my key kept deactivating.

Friendly staff. Clean. Sink stopper was broken and tub Leaked.

Property maintained. Service was adequate.

It was fine but if you wanted dishes or towels it was extra

I liked being close to my daughters home however the hotel was noisy with slamming doors and loud tvs

It was fine. Pull out mattress was not great, kitchen facilities a little banged up. Needing a room for one night though it served it’s purpose.

There were lots of migrant families

The room wasn't ready at checkin time,had to wait 40 minutes. The kitchen had nothing that could be used during the stay. They want you to purchase pot and pan set to use in the kitchen. Very inconsiderate and inconvenient

The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.

The minute we walked into our room there were a swarm of bugs crawling out of the baseboard and in the bathroom. There were 2 towels for 5 people. A kitchenette with no supplies. There was a foot print on the sheets of our bed.